Customer Service Representative

We are seeking Customer Service Representative to Interact with users (e.g., employer clients, verifiers, employer client's current and former employees, etc.) to provide and process information in response to inquiries, concerns, and requests about Experian's online employment and income verification services.

You'll help shape a new business at Experian and help to guide market reach of our products in this space.

What you'll do

Follow stringent data security processes

deal directly with users either by telephone and email

respond promptly to user inquiries

handle and resolve user questions

obtain and evaluate all relevant information to handle and resolve user inquiries

authenticate and upload user authorization forms

process verification requests and forms

direct requests and unresolved issues to the designated resource

manage users accounts

keep records of users interactions and transactions

record details of inquiries, comments and concerns

record details of actions taken

High school diploma, general education degree or equivalent

Knowledge of customer service principles and practices

Knowledge of relevant computer applications and basic web functions

Knowledge of administrative procedures

Advanced English skills (writing and speaking)

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why.

Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.