WFH - Bilingual Customer Service Representative (English and Spanish)

About Us

At UNIFIN, INC. we are passionate about building innovative digital solutions that make a difference. As a growing tech company, we value creativity, collaboration, and continuous learning.

Job Description - Customer Service Representative

The Customer Care Representative is responsible for handling inbound and outbound calls in a call center environment. This role serves as the first point of contact for customers, assisting with inquiries, resolving issues, and ensuring customer satisfaction in a timely and professional manner.

Key Responsibilities

Interact with customers via phone, email, and in-person to address questions, concerns, and service requests.

Assist customers with payments, renewals, cancellations, and other policy- related needs.

Resolve customer issues and complaints promptly while maintaining a professional and positive attitude.

Provide accurate information regarding company products, services, and policies.

Document customer interactions and maintain detailed records.

Collaborate with team members to achieve departmental goals and service standards.

Maintain high levels of customer satisfaction in very interaction.

Bilingual (Spanish/English) strongly preferred.

At least 2 years or more Customer Service Experience (BPO setup)

Excellent verbal and written communication skills.

Strong problem-solving skills with the ability to remain calm in difficult situations.

Customer service experience required, insurance industry experience is a plus.

Good organizational skills.

Team-oriented, dependable, and professional.

Ready for full time position and flexible to shifting schedule.

When you join UNIFIN, you do more than joining a company. You become part of a talented team and self-driven individuals dedicated to bringing success to the Company and their lives.

Do you think you fit all of this? Click the apply button now!

Originally posted on Himalayas