Customer Service Representative 100%

Customer Service Representative 100% (6 months limited)

Job Description

Maintain solid customer relationships by handling questions and complaints with speed and professionalism.

Process customer orders

Active collaboration with product specialists by assisting and advising on product alternatives where suitable and applicable

Maintain contact with other departments to ensure customer requirements are fulfilled

Provide accurate, valid, and relevant information on delivery times and stock situation to customers

Manage backorders by collaborating with internal departments to ensure customers receive lenses in a timely manner

Process invoices and credit orders for customers, process and oversee the management of products that are returned (RMA and RGA)

Provide Certificates of Origin and other required documentation (export or otherwise) to customers

Ensure audit compliance by reviewing, filing and managing all documents

Ensure export documents are received and archived

When necessary, act as support to the Customer Data Steward team by creating and maintaining customer accounts and ensuring prices are controlled

When necessary, act as support to the Customer Data Steward team by creating and maintaining doctor accounts and ensuring the doctors are linked to the correct account and products

Follow communication procedures, guidelines, and policies

Invoice marketing materials and cross charge to internal cost centers as required

Train new hires on Customer Service processes

Active review of daily work to streamline and improve processes

Participate in Customer Service projects as required

Assist with answering and forwarding incoming phone calls, upon the Supervisor’s request

Your profile

Completed administrative/commercial education (or similar)

Working experience within a Customer Service department, preferably within an international organization is preferred

Very good English skills \- both spoken and written. French and/or German skills are preferred. Every other language is a plus

Proficient computer and MS Office skills

Stress resistant, reliable and flexible personality with very good communication skills

Open minded as well as service oriented with excellent problem\-solving skills

Experience in Oracle Cloud Applications or Oracle ERP is a plus

The right decision: working at STAAR Surgical

STAAR Surgical offers you the ideal environment to develop your career and to progress professionally and personally, within a multicultural and international company. We also offer the following benefits:

40 working hours a week

Modern working spaces

Minimum 25 days of vacations

Modern cafeteria spaces

Training and development plans

Free parking spaces as well as very good connections to public transportation

Regular social company events such as summer party/ party

If you want to contribute to the Evolution in visual freedom™ and become part of our passionate team, send us your full application.

For more information, please reach out to , Recruiting Consultant () or visit us online at jpid91edf7cjm jit0834jm jiy26jm