Salesforce Support Specialist
Eiva HR Solutions Ltd · United States
Skills in this posting
The posting
We're Hirin g: Salesforce Support Specialist
Join our team and help customers maximize the value of their Salesforce environment. We are seeking a customer focused Salesforce Support Specialist who enjoys supporting users, solving problems, and ensuring successful Salesforce adoption. This role is ideal for someone with hands on Salesforce experience who can serve as a trusted advisor throughout implementation and beyond.
Key Responsibilities
Support customers throughout the Salesforce implementation and onboarding process
Assist users with Salesforce configuration, navigation, and best practices
Troubleshoot Salesforce related issues and provide first line support
Collaborate with implementation teams and engineers to resolve complex issues
Conduct customer training sessions and platform walkthroughs
Monitor customer adoption and identify opportunities for improvement
Document customer requirements, issues, and resolutions
Create and maintain knowledge base articles and user guides
Escalate technical issues when necessary and ensure timely resolution
Build strong customer relationships and advocate for customer needs internally
Requirements
Minimum of 2 years of experience working with Salesforce
Experience supporting Salesforce implementations or customer onboarding projects
Strong understanding of Salesforce Sales Cloud and Service Cloud
Experience troubleshooting Salesforce user issues
Excellent written and verbal communication skills
Ability to explain technical concepts to non technical users
Strong organizational and problem solving skills
Ability to manage multiple customer requests simultaneously
Preferred Qualifications
Salesforce Administrator Certification
Experience working with enterprise customers
Experience with Salesforce reports, dashboards, flows, and user management
Familiarity with integrations and Salesforce ecosystem applications
Experience working in SaaS, consulting, or customer success environments
Work Setup
100% Work From Home
Full Time Position
Must be available during Israel business hours
Salary
USD 7 per hour
Originally posted on Himalayas
The PivotHop read
- What a customer support specialist actually earnsmedian, seniority, by country
- Where customer support specialists move nextevery measured route out
- All open customer support specialist rolesthe full board
Where these skills also reach
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