Customer Support Team Leader – Bulgarian Language

Have you always considered yourself a natural leader? Are you proud of your Bulgarian language and organizational skills? If you think you have the ability to motivate and manage people in a creative way, then you are the one we are looking for!

While leading a team of agents, supporting exceptional clients, and providing satisfaction to both the company and the customer, your main duties and responsibilities would be:

Improving common communication through timely and accurate provision of information for the purpose of joint development

Organizing a team that will provide quality information about a particular service in the appropriate time period

Respecting the agreed SLA with the client

Quality and timely reporting to the client

Data entry and monitoring of PNL status

Motivating and inspiring members as well as creating an atmosphere oriented towards open communication, trust, and the existence of teamwork

Participating in meetings needed for improvement of the quality of work and services - feedback, challenges, lessons learned, and joint challenges

Creating a timetable for team members to meet customer service expectations

Taking care of working hours and requests for free days/absence

What we expect from you

Fluency in Bulgarian and English – both written and spoken

Previous experience in Customer Support, Contact Center or a similar customer-facing environment

Previous experience in a Team Leader, Supervisor, Senior Agent or similar leadership role is a plus

Strong communication and interpersonal skills

Good organizational and problem-solving skills

Ability to motivate and develop team members

Ability to work in a fast-paced and target-driven environment

Good knowledge of MS Office

What you will get from us

Remote model of work

Opportunity to develop skills through paid training

Work in a large, international team

Private health insurance

Benefit package available to all our employees (free day and gift books for a birthday, discounts with our partners from different industries...)

There is no need for previous experience, as long as you are ready to learn and have fun during that process!

If you want to give yourself a try in the new role, apply and join us!

Only shortlisted candidates will be contacted. Good luck!