Customer Service Advisor

Job Title: Customer Service Advisor

Location: Ballybrit Industrial Estate

Hours: Mon-Fri 9-5:30 (40p/w)

Rate: €14.30p/h

Overview of the role

The Customer Service Advisor will represent our client within one of our awarded Government Services, providing information and support to members of the Small Public Service Vehicle (SPSV) Industry. These calls typically involve scheduling SPSV vehicle inspections, managing booking amendments, and processing payments securely through the CRM system. The successful candidate will be expected to:

Handle incoming customer calls and provide accurate information, support, or guidance

Follow approved scripts, Standard Operating Procedures (SOPs), and Data Protection guidelines at all times

Accurately update customer records and input data into internal systems

Maintain high customer satisfaction by delivering a professional and courteous service

Communicate effectively with internal departments to support efficient issue resolution

This is not a definitive list of duties.

The ideal candidate for this role is someone who has experience in Customer Service oriented roles.

The successful candidate should have the following qualifications and experience:

Leaving certificate and/or FETAC 5 skills certificate

At least 1 year of Customer Service Experience

Excellent communication skills (verbal and written)

Strong Computer Skills & general PC Proficiency

Problem‑solving abilities

Excellent communication and people skills are vital to this role

Previous Contact Centre experience is an advantage but not essential

Irish Speaker is an advantage

To be considered for this role, you must hold a valid and eligible work permit or visa that authorizes you to work in Ireland.

At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for:

Pension scheme + Life Assurance

22 Days Annual Leave (increasing with service) plus bank holidays

Length of Service Awards

Health & Wellbeing initiatives

Bike to work & Taxsavers tickets for Rail/Bus/Luas

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

APPLY NOW for full consideration, if you are selected for an interview, or further consideration, we will be in touch with you directly.