Remote Customer Service Representative (Entry-Level)

About the Role

We support union members, credit union members, association groups, and their families across Canada by helping them understand permanent benefit programs built to protect their financial future. Our work is centered around education, service, and long-term support for working families.

We're currently growing our remote team and looking for motivated individuals who enjoy working with people, communicating clearly, and building a career with room to advance.

What You'll Do

You'll work directly with families through virtual appointments, helping them review available benefit programs and complete the necessary steps with confidence. This role is ideal for someone who is organized, professional, and comfortable guiding people through important information online.

Your responsibilities will include

Connecting with members and families through Zoom meetings

Explaining benefit programs in a clear and professional way

Helping members complete required forms and documentation

Following up with clients to provide ongoing service and support

Keeping accurate records of conversations and completed applications

Working with team members to ensure a smooth member experience

Taking part in training, coaching, and development sessions

Who We're Looking For

We're looking for dependable, people-oriented individuals who are ready to learn, grow, and contribute to a supportive team environment. Experience in customer service, administration, client relations, or similar roles is helpful, but we also welcome candidates with the right attitude and work ethic.

Qualifications

Must be legally eligible to work in Canada or US

High school diploma or equivalent required

Post-secondary education is an asset

Previous experience in a client-facing, administrative, or support role preferred

Comfortable working remotely and using basic online tools

Skills That Will Help You Succeed

Clear and confident communication

Strong attention to detail

Good organization and time management

Ability to stay professional in a remote work setting

Positive attitude and willingness to learn

Problem-solving ability

Team-focused mindset

What We Offer

Comprehensive Benefits – including dental, prescription coverage, travel insurance, and more

Remote Work – work from home with flexibility and independence

Training & Support – structured onboarding, coaching, and mentorship

Growth Opportunities – advancement based on performance and development

Bonus Incentives – recognition, performance rewards, and incentive trips

Positive Team Culture – supportive leadership and a collaborative environment

Meaningful Work – help families understand programs designed to provide lasting protection

Originally posted on Himalayas