Remote Customer Service Representative

At Dalstrong we’re hiring for an all-star REMOTE Customer Service Specialist to join our remote team! Whether you’re a hobbyist or a pro, our aim is to enhance the experience of our clients’ culinary creations.

This is a full-time position with flexible hours and you will be reporting to the Director of Customer Service. If you’re a detail-oriented, organized and self-motivated Customer Service Specialist located in the Americas Region, we’d love to hear from you!

What You’ll Do!

You will assist customers about product inquiries/concerns.

You will make sure that customers are delighted and satisfied with their customer service interaction.

You will make sure that you turn customers around in case they are dissatisfied with shipping/product delays.

Who You Are (Requirements)

Fully fluent in English.

Proven experience with Achieving Customer Service Excellence

Experience working with Amazon within a customer service capacity

Hard-working, resourceful, self-motivated, detailed, and responsible

Passionate about helping others and the company succeed

Inventive and proactive in designing and implementing new processes to continually streamline the department and suggest new ideas on a regular basis

Knowledgeable in MS Office, Google Sheets, Project Management tools

Experience using Freshdesk (or similar) is a plus.

Willingness to work for a single employer exclusively

Capacity to work additional hours if needed

What’s in it for YOU?

Work/life balance. Flexible time-off, holidays, sick days, and a fun remote start-up culture

Free premium culinary products from our company

Ready to Meet Us?

For immediate response, please go to our careers site

About Us

We are a large international kitchen knife and cookware e-commerce company based in Canada but with a team that is distributed around the world. We sell through many channels including Amazon, Shopify & Walmart. You can find out more about the company here

Originally posted on Himalayas