Customer Service Representative

Why Choose Suddath to “Move” your Career to the Next Level?

At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

What We Offer!

A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching

Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.

Paid Time Off (PTO) and paid company holidays

A tuition reimbursement plan where employees are encouraged to continue their education and development

For more information on our benefit offerings, please visit and scroll down to view our employee benefits.

Communicate with customers and vendors in order to monitor flow of shipment movement while providing excellent customer service and administrative support to the department.

Essential Duties and Responsibilities

Monitor customer shipments that in storage to ensure timely updates for our agents and accounting department

Effectively balance a large volume of tasks and emails

Perform administrative procedures related to the customer’s relocation

Provide accurate and complete information in computer systems

Prioritize workload to meet required deadlines

Provide administrative support to customer service department

Back up support for receptionist

Ability to work overtime

Job Skills Required

Excellent customer service and communication skills (verbal and written)

Aptitude for working under deadlines and within specific time frames

Ability to read and interpret emails and documents

Exceptional ability to identify, analyze, and creatively solve problems

Ability to demonstrate resourcefulness and to work independently

Self-motivated; works with urgency and with minimum supervision

Strong interpersonal and teamwork skills required

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

High school diploma or general education degree (GED); one to two years related experience and/or training; or equivalent combination of education and experience.

Language Ability

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Excellent customer service and oral/written communication skills required.

Math Ability

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of MS Word and MS Excel

Certificates and Licenses

No certifications needed

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.