Customer Care Agent

Job Title: Customer Care Associate (Remote)

About the Client

A Managed Office Provider, offering a comprehensive portfolio of IT, Print, Cloud and Security solutions for organizations across the country. We are growing nationwide and expanding into new markets across the US. This growth has created additional opportunities for talented tech-minded individuals to join our team.

Responsibilities

Receive service request for customers via phone and email using multiple software platforms

Monitor ageing service calls, and provide timely updates to customer and vendors

Accurately invoice service calls with all required data

Work with 3rd party vendors and technicians to provide world class service to our customer base

Handle 25+ incoming and 20+ outgoing calls per day

Handle 40+ Service tickets per day

Invoice 10+ aged calls a day

Complete all assigned account/ region service call updates daily

Qualifications

Positive, professional attitude and a team player

Oral and Written Communication Skills

Customer Service Skills

Intermediate computer knowledge, especially in Microsoft Office programs and in desktop technology

Schedule: Night Shift

Setup: Remote

Competitive compensation and benefits package

HMO Day 1 + FREE dependent coverage

Allowances

Attendance bonus

Paid time offs

Company-provided work setup (laptop, monitor, accessories)

Training, career growth, and global exposure

A collaborative and supportive team culture

If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, we'd love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL !

Originally posted on Himalayas