Customer Service Manager (f/m/x), 80-100%, Lausanne / hybrid

* 15 September 2026

* 80 - 100%

* Permanent position

* Lausanne

Your mission

* Respond to customer inquiries regarding, among other things, their insurance coverage, benefit reimbursements, premium invoices, via telephone, email and chat

* Analyse insurance coverages, advise customers, prepare offers and achieve your sales target

* Process contract modification requests, enter them into the customer management system and confirm the changes in writing

* Answer questions from external sales partners and support them in preparing offers

Your profile

* You have completed commercial training or have experience in the insurance field or in a customer service role

* You place great importance on customers and service quality; you have highly developed communication skills and enjoy advising and selling

* You work precisely, efficiently and reliably, have an analytical mind, excellent teamwork skills and are comfortable with IT tools

* You are a native French speaker and have a professional level (minimum B2) in English and/or Italian and/or German

Our modern working conditions include, among others

* An annualised and flexible working time model offering at least five weeks of holiday

* Modern offices well located in urban centres

* Generous regulations for teleworking

* Participation in the health insurance scheme

* Contributions to the pension fund above the legal minimum amount

* A training programme and varied career opportunities: sanitas.com/conseilclients