Support Agent - Spain/Portugal

Hey there!

We’re Fever , the world’s leading tech platform for culture and live entertainment.

Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.

Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.

Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?

To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!

Ready to be part of the experience?

Now, let’s discuss this role and what you will do to help achieve Fever’s mission.

We're Hiring: Support Agent – SSI Global (Full-Time | Based in Madrid)

📍 Hybrid Madrid | 8-hour shift + 1-hour break (5 days/week)

We’re looking for a proactive and detail-oriented Support Agent/ Administrative & Operations Assistant to join our SSI (Strategic Scalable Initiatives) team—working behind the scenes to bring magical experiences to life globally, while being based in Madrid.

This role focuses on ensuring that all administrative, documentation, and operational processes behind our events run smoothly. You will play a key role in managing event-related documentation, tracking contracts and signatures, coordinating logistics, and supporting basic financial administration tasks.

The ideal candidate is highly organized, hands-on, comfortable taking ownership of tasks, and able to work autonomously in a fast-paced, international environment.

💡 What You'll Do

You’ll play a key role in supporting our internal teams, ensuring that artists management, travel logistics and administrative processes are always on point. You’ll manage a variety of administrative and operational tasks:

🤝 Documentation & Administrative Management

Manage and maintain organized records of event documentation, contracts, permits, and signed official documents

Coordinate signature collection and follow up with stakeholders on pending documentation

Prepare documentation for event execution and shipment when required

Ensure accurate filing, tracking, and proper record-keeping across administrative processes

✈️Finance & Operational Admin Support

Register and organize supplier invoices

Support tracking of payments related to vendors, permits, and administrative services

Maintain organized records for financial documentation and reconciliation

🤝 Internal Coordination

Maintain visibility across tasks, deadlines and project progress

Support communication between stakeholders involved in operational workflows

You'll work closely with a global team, contributing to the smooth operation of some of Fever’s most beloved scalable experiences.

✅ What You Bring

You live in Madrid and are legally eligible to work here

You speak Spanish & English fluently. Other languages are a plus!

Experience in structured operations, support or admin roles

Strong attention to detail, process orientation and follow-through

Comfort with tools like Jira, Airtable, Slack, Google Workspace (or quick to learn)

A team-first mindset, clear communicator and proactive problem-solver

Ability to juggle tasks and priorities in a fast-paced environment

Bonus: Familiarity with events, production or theatre🎶

🌟 Why Join Us?

Opportunity to have a real impact in a high-growth global category leader

40% discount on all Fever events and experiences

Work in a location in the heart of Madrid

Home-office friendly

Health insurance

Wellhub membership

Other benefits such as Flexible remuneration with a 100% tax exemption through Cobee and the possibility to receive in advance part of your salary by Payflow.

Responsibility from day one and professional and personal growth

Great work environment with a young, international team of talented people to work with!

We welcome people from all walks of life—if this role excites you and you’re motivated to learn and contribute, we want to hear from you.

This role is located in Madrid.

#LI-Fulltime #LI-Hybrid

Thank you for considering joining Fever. We cannot wait to learn more about you!

If you want to learn more about us: Fever's Blog | Tech.Eu | TechCrunch

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!

If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.

If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice