Customer Support Specialist - Fully Remote
Mercor · Chile
Skills in this posting
Extracted from the posting text by the instrument — the demand side, read literally.
The posting
About the job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey . Position: Customer Success Engineer (LatAm) Type: Contract Compensation: $40,000–$50,000 Location: Remote Role Responsibilities
Respond to support requests from Mercor’s talent pool who have questions or issues applying for roles on our platform.
Triage and investigate talent-reported issues by examining telemetry data, inspecting network requests, writing queries against our database, and troubleshooting common browser issues.
Consolidate insights and make recommendations about product areas needing improvement.
Build talent-facing documentation to address common questions in our support queue.
Maintain enthusiasm and positivity while writing replies in near-perfect English.
Qualifications Must-Have
Ability to debug web applications, likely from a Degree in Computer Science , Software Engineering , or a related technical field OR experience building modern web applications ( React , Node , Flask , Next.js , etc.) OR 2-5 years of experience supporting customers on such web applications.
Experience doing SaaS-based product work .
Experience using a support platform like Zendesk , Intercom , Help Scout , Freshdesk , or Crisp .
Application Process (Takes 20–30 mins to complete)
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Resources & Support
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PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity. Originally posted on Himalayas
Excerpt from the original listing. The full, current text lives at the source. Read and apply there →
The PivotHop read
- What a customer support specialist actually earnsmedian, seniority, by country
- What customer support specialists do insteadevery measured route out
- All open customer support specialist rolesthe full board
Where these skills also reach
Adjacent occupations measured from the same postings — readiness is what a customer support specialist’s profile already covers.
- 307 open customer success manager roles37% readiness from customer support specialist
- 503 open it support specialist roles35% readiness from customer support specialist
- 447 open executive assistant roles30% readiness from customer support specialist
- 3 open mobility planner roles28% readiness from customer support specialist
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