Software Support Specialist

About DemandBridge

DemandBridge provides marketing automation, eCommerce, brand management, and business operations software for distributors, agencies, and enterprise marketing teams. Our platform suite helps customers manage everything from branded storefronts and digital assets to ordering, inventory, sourcing, and fulfillment in one connected environment.

DemandBridge is part of Fluent Software Group (a Valsoft Corporation operating group), a global acquirer and operator of vertical market software businesses. We focus on specialized industries where expertise creates lasting advantages.

The Opportunity

We’re looking for a Software Support Specialist to be a key point of contact for DemandBridge customers, helping them troubleshoot issues and get the most from our software. You’ll own customer questions from first response through resolution while working closely with Product, Engineering, and other teams when more complex support is needed.

Location: Remote

The salary range for this role is $65,000–$75,000 USD per year. Final compensation will be determined based on experience, skills, and location.

What You’ll Own

Customer Support & Troubleshooting

Respond to customer questions through email, phone, and chat

Troubleshoot storefront, order, template, digital asset, ERP, and account issues

Support customers with account setup, configuration, and user access

Case Management & Resolution

Manage support tickets from initial contact through resolution

Maintain clear and accurate case notes and escalate issues when needed

Support order, sourcing, inventory, procurement, and fulfillment questions

Documentation & Continuous Improvement

Identify recurring issues and share patterns with Product and Operations

Work with Product, Engineering, and Sales to resolve complex cases

Maintain internal knowledge-base and customer-facing support documentation

What We’re Looking For

1–3 years of customer support, client services, or similar experience

Strong written and verbal communication skills

Ability to explain technical information clearly and simply

Strong problem-solving skills and ability to manage multiple open cases

Good judgment around when to investigate independently and when to escalate

Strongly Preferred

Experience with SaaS, eCommerce, ERP, marketing technology, or support ticketing platforms

Familiarity with digital asset management, order management, inventory, or integrations

Basic SQL or data-querying skills

Experience using AI tools to support customer communication, research, or documentation

Why DemandBridge?

Visible impact: Join a small team where your work directly affects the customer experience

Broad exposure: Support customers across several products and business workflows

Close collaboration: Work directly with Product, Engineering, Sales, and Operations to solve customer problems

Meaningful ownership: Take responsibility for cases from the first question through to resolution

Join Us

Join DemandBridge and play a hands-on role in helping our customers solve problems, work more effectively, and get more value from the software they rely on.

We use AI-powered tools (including transcription and automated note-taking) during portions of our interview process to support a consistent and thorough candidate experience. Candidates who require alternative accommodation may request it at any stage of the recruitment process.

Fluent Software Group is committed to building diverse, equitable, and inclusive teams. We welcome applications from candidates of all backgrounds, identities, and experiences, and all qualified applicants will be considered without regard to race, gender, age, disability, religion, sexual orientation, or any other protected characteristic.

#DemandBridge

Originally posted on Himalayas