Call Center Agent

5.5 days a week

Mon-Fri 9am-6pm

Half day on Saturday or Sunday (WFH)

Medical and Dental benefits

Employee discount

14 days of Annual Leave

Supplemental Pay

Commission pay

Performance bonus

MAIN ROLE: BOOK PATIENTS INTO THE CLINIC.

Respond and follow-up to consumer inquiries via phone calls, emails, WhatsApp, SMS, and social media.

Manage a large amount of queries in a fast-paced workplace.

Book patients in the clinic.

Utilization of the Clinical Management System

Providing customers with information about dental procedures.

Establish trusting relationships through open and interactive conversation.

Identify and assess patient requirements to ensure satisfaction.

Greet customers and understand their problem or purpose for contacting.

Collaborate with the customer service manager to guarantee effective service delivery.

Generate basic reports on patient bookings and follow-up.

Originally posted on Himalayas