Technical Customer Support Specialist – Payments & POS (German & English) | Remote Work

Unternehmensbeschreibung

About Sutherland

Sutherland is a global leader in digital transformation and customer experience services. We support international brands in delivering outstanding customer experiences through innovative solutions and professional support.

Stellenbeschreibung

About the Position

As a Customer Service Agent – Payments & POS Solutions, you will be the first point of contact for merchants and partners. You will handle inquiries related to card payment terminals, POS systems, and payment processes while ensuring professional assistance and high customer satisfaction.

Handle calls, emails, and tickets in line with SLA requirements

Provide phone and written support for card terminals and ATMs

Assist with installations, terminal replacements, and activations

Analyze and resolve technical and commercial inquiries, including troubleshooting, error codes, and connectivity issues

Escalate complex cases and maintain accurate documentation in the ticketing system

Support portal access requests and selected back-office activities

Qualifikationen

Your Profile

Very good German skills (C1) and English at B1 level

Previous experience in customer service or technical support is required

Interest in technical topics and a structured way of working

Customer-oriented, solution-driven, and able to work under pressure

Confident using phone, email, and ticketing systems

Zusätzliche Informationen

Nice to Have

Experience in payments, POS, or financial services environments

Basic knowledge of Excel and ticketing systems

Attractive salary package with bonus system, food vouchers

Permanent employment contract and 21 days paid vacation

Additional health and life insurance

Food vouchers

Paid training and clear career development opportunities

Modern work environment, team events, and recognition programs

We look forward to receiving your application and will be happy to get in touch with you.

All your information will be kept confidential according to EEO guidelines.