Retail Training Manager

## Description du poste ##

**Purpose**

Reporting to the Vice President Sales, you will be responsible for developing and deploying the Retail Training strategy for Blancpain-s global boutique network. By sharing the brand-s heritage, expertise and by coaching sales teams on the sales floor, you will play a key role in elevating the client experience, sharing the passion for Blancpain and directly driving business performance.

**Key Responsibilities**

**Design and develop training material**

* Design, develop and maintain training material covering products and collections, brand history, storytelling and sales techniques for different channels - e-learning, classroom or in-store training.

* Work closely with the sales, product and marketing teams to develop the training material required to deploy the brand strategy and to support specific activations such as product launches.

* Ensure training content is fully aligned with the brand vision, storytelling, field needs, and luxury retail standards.

* Ensure training materials remain up to date, relevant, and consistent across all channels.

**Training delivery**

* Deliver in person training modules, in classroom or directly in store

* Animate and run webinars through our e-learning platform, creating a direct connection between the boutique sales teams and headquarters.

* Provide in-store coaching to elevate the selling ceremony, hospitality standards, and overall customer experience by working directly with the boutique manager and the sales team.

* Organize and deploy training modules through train the trainers

**Animate and develop the e-learning platform**

* Ensure continuous development of the platform, enriching content and media to support the ongoing needs of the business.

* Manage the platform and animate the user's community and track their performance

* Manage the relationship with the vendors involved with the platform or content creation, ensuring effective coordination, operational follow-up, timely delivery of projects, and compliance with agreed commitments.

## Profil ##

* Proven experience (7-10 years) in luxury retail, ideally in watchmaking or jewelry.

* Experience with training design and delivery

* Excellent understanding of luxury retail and its codes.

* Strong product affinity and the ability to communicate complex technical content in an engaging and accessible way.

* Sound knowledge of product, industry and competitors

* Excellent training, facilitation, presentation, and public speaking skills.

* Ability to work effectively in a multicultural environment.

* Highly organized, autonomous, and detail oriented.

* Fluency in English is essential. Additional languages are an asset.

* High standards, attention to detail, and a commitment to excellence.

* Collaborative mindset combined with a strong business orientation.

Lieu de travail

Chemin de l'Étang 6

1094 Paudex (Vaud)

Suisse

Adresse de l'entreprise

Blancpain SA

Le Rocher 12

CH-1348 Le Brassus

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