Senior ServiceNow Developer & Business Systems Analyst

5+ years working with ServiceNow, including hands-on development and configuration

Background as a ServiceNow Developer, Business Systems Analyst, Technical Systems Analyst or Solution Consultant, with real coding experience

Strong business analysis skills: requirements gathering, user stories, process flows and functional specifications

Hands-on JavaScript, Business Rules, Script Includes, Client Scripts, UI Policies/Actions, Flow Designer and Integration Hub

Experience building REST and SOAP integrations

Hands-on project experience with ServiceNow Asset, Security and Risk modules: HAM, SAM, SIR, VR, IRM or TPRM

Experience with forms, workflows, approvals, notifications, SLAs, portals and automation

Knowledge of ServiceNow architecture, governance and security best practices

Strong stakeholder management and communication skills in English

You'll join the client's ServiceNow team as its senior developer and business analyst, working day to day with business stakeholders, developers, QA analysts, product owners and platform administrators. Your focus will be the company's Asset Management, Security and Risk capabilities on ServiceNow: HAM, SAM, Security Incident Response, Vulnerability Response, IRM and TPRM.

You'll own requests and enhancements end to end.

That means running discovery sessions and workshops, turning business needs into user stories, specs and process maps, and then designing and building the solution yourself with Business Rules, Script Includes, Client Scripts, UI Policies/Actions, Flow Designer, Integration Hub, catalog items and REST/SOAP integrations.

You'll also support QA, regression testing, UAT, platform upgrades and releases, and keep technical documentation and runbooks current.

Success in this role means ServiceNow solutions that follow out-of-the-box best practices, respect the client's platform governance and security requirements, and get adopted by the business.

ITAM, CMDB/CSDM, ITOM, IRM/GRC, CSM, SPM, HRSD or Service Catalog experience

ServiceNow CSA or CAD certifications

Now Assist, Virtual Agent or AI Search

Integrations with Azure, Entra ID, SailPoint, Microsoft Teams, Dynamics AX or Power BI

Jira/Atlassian and Agile/Scrum environments

We provide the opportunity to participate in impactful and technically rigorous industrial data projects that drive innovation and professional growth. Our work environment emphasizes technical excellence, collaboration, and continuous innovation.

Niuro supports a 100% remote work model, allowing flexibility in work location globally. We invest in career development through ongoing training programs and leadership opportunities, ensuring continuous growth and success.

Upon successful completion of the initial contract, there is potential for long-term collaboration and stable, full-time employment, reflecting our long-term commitment to our team members.

Joining Niuro means becoming part of a global community dedicated to technological excellence and benefiting from a strong administrative support infrastructure that enables you to focus on impactful work without distraction.