Business and Process Analyst

HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us:

1. We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care

2. We believe in technology as an enabler

3. We’re driven by helping customers attain better outcomes

This position is part of the HomeMade team.

About HomeMade

HomeMade is an approved aged care provider dedicated to improving its customers' lives by empowering older people to self-manage their service providers with the assistance of our clinical and customer support teams.

Our transformative technology platform helps thousands of people retain choice and control by allowing them to create unique support plans that meet their specific needs and optimise their funds.

By working at HomeMade, you can play a crucial role in helping older people maintain their independence and live fulfilling lives in their own homes. You’ll be joining a team that is passionate and dedicated to making a meaningful difference in the lives of others.

To find out more, visit https://homemadesupport.com.au/

About the role

An exciting opportunity exists to join our team as a Business and Process Analyst, helping older Australians live the life they want.

You will be leading the requirements gathering and supporting with the delivery planning and implementation of key short-term initiatives prioritised from the organisation’s Continuous Improvement Plan.

Key Responsibilities

Delivery

Lead initiatives to analyse, design and improve HomeMade’s operational processes and technology, identifying productivity and cost-saving opportunities.

Partner with stakeholders to gather and document business and process requirements, assess risks and impacts, and map current and future-state processes.

Develop and manage project delivery plans, including outcomes, milestones, timelines, stakeholder alignment, JIRA boards and senior leadership reporting.

Manage project sign-off by coordinating requirements reviews, resolving stakeholder concerns, and securing required documentation and approvals.

Partner with Product, Tech and external suppliers on testing and rollout, including acceptance criteria and test plan reviews.

Coordinate training, coaching and communications for internal teams and customers ahead of process and technology changes, including training materials and SOPs.

Support ad hoc operational and process initiatives, including documentation updates, urgent customer communications, supplier research, vendor quotes and user acceptance testing.

Stakeholder Management

Act as the key liaison between Operations, Product, Tech, leadership and external suppliers, ensuring alignment on project goals, deliverables and change impacts.

Lead end-to-end business and process improvement projects from planning through to implementation, ensuring delivery within scope, timelines and budget.

Facilitate working groups, provide regular project updates, coordinate business-wide communications and manage rollout activities with operational teams.

Serve as the primary point of contact and escalation for business queries, ensuring timely clarification and resolution throughout the project lifecycle.

Compliance

Ensure solutions are developed in line with Aged Care regulatory requirements and HomeMade policies.

Coordinate with the Continuous Improvement Analyst to ensure that the initiatives and timelines captured on the Continuous Improvement are kept up to date and accurate.

Your Experience and Expertise

Detailed understanding of Aged Care and the HomeMade business

Recent experience working in a technical project role

Experience working collaboratively with various internal and external stakeholders to achieve business and service level outcomes.

Excellent written and verbal communication skills

Strong problem-solving and decision-making skills

Excellent time-management and organisational skills

Confidence using tech systems such as Google Suite, Salesforce

Resolution-focused