Program Analyst

As a Program Analyst, you will: Be responsible for managing the ODI Helpdesk, including daily monitoring of the portal email inboxes, assisting with troubleshooting and resolving portal reporting issues, and providing timely responses to all non-automated messages.

Be responsible for assisting the DAI Team Lead with the management of the DMM in ODI's Artemis database, including processes used for overseeing the quality, integrity, and standardization of manufacturer, product, and component data entries.

Assist the Division Chief in the coordination and planning of TAD's manufacturer outreach meeting process, including manufacturer selection and outreach agenda topics, scheduling and coordination of follow-up actions, and documentation of meeting dates, attendees, and presented material.

The ideal candidate will have some knowledge of processes used to collect data through the agency's online reporting portals and to trouble shoot and correct problems when they occur. They will be able to handle multiple tasks and be a team player.

To meet the minimum qualifications for this position, you must meet either the education OR experience qualifications for the grade at which you are requesting consideration and provide a copy of transcripts for verification.

To qualify for the GS-11 on Experience, you must have at least one year of experience equal or equivalent to the GS-09 it must include: Experience assisting with the management of helpdesk support for data reporting portals, including troubleshooting reporting issues, and responses to all non-automated messages.

Experience assisting with the management of data quality and integrity in a large database containing information about motor vehicles and motor vehicle equipment, including oversight of the quality, integrity, and standardization of manufacturer, product, and component data entries.

Experience assisting with the planning and documentation of regulatory compliance reviews and outreach meetings with manufacturers and other tasks associated with part 579 information collection, including processes used to meet the requirements of the Paperwork Reduction Act and Freedom of Information Act.

To qualify for the GS-11 on Education alone, you must have: 3 years of progressively higher level graduate education leading to a Ph.D. degree or Ph.D. or equivalent doctoral degree. You can also qualify based on a combination of higher level graduate education and experience.

This must be fully supported by your resume and transcripts, provided with your application.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Analytical and Evaluative Methods – Demonstrated experience applying qualitative and quantitative techniques to identify problems, measure efficiency, and evaluate program effectiveness.

Policy and Regulatory Application – The skill to interpret, adapt, and implement complex legislative, agency, and operational policies. Communication and Interpersonal Relations – The ability to present complex data clearly, negotiate solutions with management, and represent the office well in interactions with external stakeholders.

Independent Project Management – The ability to solve problems and complete assigned tasks with minimal supervision.

Office Software Tools – Demonstrated experience effectively applying office management suites, such as Microsoft 365 or Google Workspace, to plan meetings, manage documents and data, and facilitate efficiencies in office workflows and team projects.

For all types of consideration, experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience For additional information about applying to Federal positions, please click on the following link: https://www.opm.gov/frequently-asked-questions/employment-faq/federal-hiring/how-do-i-apply-for-federal-jobs/ Students enrolled in a qualifying degree program can apply if the anticipated graduation date is within six months of closing date of the announcement.

Graduation transcript must be received before start date. Other applicants must meet all qualification requirements by the closing date of this announcement.