Supervisory Management & Program Analyst

CBP employees demonstrate the highest level of commitment to protect and serve the United States of America and to exemplify the CBP Core Values of Vigilance, Service to Country and Integrity.

Learn more about CBP's mission, core values and careers at https://www.cbp.gov/about CBP Office of Trade is the architect of the most robust customs system in the world and the second largest revenue source for the U.S. Government.

We facilitate legitimate trade, enforce U.S. laws, and protect the American economy as well as consumer health and safety. Collaborating with industry and government partners, we create a fair, competitive, and safe trade environment, and we enforce U.S. trade law to protect national economic security.

Our expertise in the trade community allows us to lead the development of streamlined and efficient processes that provide certainty for legitimate importers, while combatting transnational crime.

This position starts at a salary of $143,913.00 (GS-14, Step 1) to $187,093.00 (GS-14, Step 10) In this position, you will serve as the Branch Chief of the Human Resources Staffing Branch, Human Capital Division, Mission Readiness Directorate, Office of Trade (OT).

The primary purpose of this position is to provide technical and administrative supervisory responsibilities for a variety of programs and policies related to workforce management, by monitoring, analyzing, and evaluating workforce management processes and planning, formulating, and developing recommendations for improvement of OT internal procedures (e.g., standard operating procedures and internal guidance) related to organization structure, data, trend analysis, pay setting, non-disciplinary removals, and workforce planning.

Major duties may include, but are not limited to: Leading and overseeing the operations of an Office of Trade Human Resources Staffing Branch (e.g., hiring, staffing, applicant care, onboarding, and organizational and slot management), and managing efforts, associated goals, and objectives in support of office initiatives, directives, and priorities.

Providing detailed analysis and implementing process and service improvement for workforce management services provided by the Branch.

Serving as a primary liaison between the Office of Trade and the Office of Human Resources Management (HRM) as it pertains to workforce management operations to resolve processing, recruitment, reporting actions and activities, and other hiring and staffing issues.

Supervising subordinates and the execution of branch operations, to include directing and reviewing work products, enhancing and improving operations, and supporting, mentoring, and inspiring branch employees.

Interacting with senior leaders, managers, and supervisors with the goal of understanding organization priorities, planned requirements, and senior leadership guidance in order to optimally meet operational missions. GS Salary: Visit this link to view the locality pay tables by geographic area.

If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts.

Experience: You qualify for the GS-14 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Providing oversight and analysis of programs and policies related to human resources staffing and workforce management, including analysis and recommendations for improvement in areas of staffing, classification, organization structure, and data and trend analysis.

Developing and analyzing comprehensive hiring plans based on projected turnover, losses, and program changes, and provide analytical data reporting for all supported offices to capture employment levels and trends. Serving in an advisory capacity to management officials on a wide range of analytical and programmatic workforce management functions.

Developing and recommending improvements in services, leading teams and/or projects in the redesigning, automating, and re-engineering of processes in order to meet the varied and changing requirements. Performing with a high degree of independence in the administration of workforce management functions on behalf of senior management.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 09/10/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees.

If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S.

Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity.

During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances.

For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP.

Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years.

If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S.

Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S. government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment.

Current and former federal employees may be required to serve or complete a probationary period. Agency Career Transition Assistance Program (CTAP) Eligibles: If you have never worked for the federal government, you are not CTAP eligible. View information about CTAP eligibility on OPM's Career Transition Resources website.

You must submit the supporting documents listed under the Required Documents section of this announcement. To be considered well qualified under CTAP, you must be rated at a minimum score of 85 for this position.