Administrator

Policy Services Administrator

Fully Remote / Hybrid | 37.5 hours per week

Monday to Friday

Shifts between 13:00 – 23:00 (UK time )

Salary: £24,800 – £25,000

Are you passionate about delivering exceptional customer service and looking to build a career in international healthcare and insurance? We’re looking for a Policy Services Administrator to join our growing and supportive team.

This is a fantastic opportunity to work in a collaborative, remote-first environment where your development and progression are truly valued.

The Role

As a Policy Services Administrator, you’ll play a key role in delivering outstanding service to our members by supporting them with policy queries, amendments, and requests.

You’ll become an expert in our products, ensuring all changes are handled efficiently and accurately while keeping customers informed every step of the way.

Key Responsibilities

Manage policy amendments from request through to completion

Handle inbound customer calls, emails, and other communications

Process payments securely over the phone

Maintain accurate records in internal systems

Work to agreed service levels and minimise abandoned calls

Support shared mailboxes, responding within 2 business days

Collaborate with Policy Services and Claims teams

Assist with group enrolment changes and reporting (full training provided)

Contribute to wider administrative tasks and team projects

What We’re Looking For

Essential Skills

Strong customer service skills (phone and written)

Excellent attention to detail

Ability to prioritise workload and work independently

Confident communication skills

Proficiency in Microsoft Office

Adaptable, team-focused mindset

Desirable

Previous call centre experience

Previous administration experience

What We Offer

Fully remote working (with hybrid options available)

Structured training and ongoing development

A collaborative, inclusive, and supportive team environment

The opportunity to build a career within international healthcare and insurance

Bupa dental cover

Health Shield cash plan (optical, everyday healthcare and more)

Comprehensive travel insurance

Royal London pension scheme

Death in service benefit

Paid volunteer days

22 days annual leave plus 9 bank holidays (increasing to 30 days, pro rata)

Your birthday off

Apply Now

If you’re looking for a role where you can make a real impact while developing your career in a global organisation, we’d love to hear from you.

Apply now and become part of something global.

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.

Originally posted on Himalayas