Front Office Assistant Manager NF-03

Serves as the Front Office Assistant Manager formulates instructions and directives necessary to conduct service-oriented and cost-effective operations.

Conducts reviews of guest comments, surveys, and operations to identify problems and initiates appropriate corrective action. Evaluates the success of programs based on customer satisfaction.

Monitors labor, and other expenses; presents analysis to the Front Office Manager. Develops operating policies, programs and procedures for the department and submits them to the Manager for approval.

Monitor and evaluates guest satisfaction to ensure that first-class hotel standards are met.

Participates in regular departmental inspections and reviews; resolves guests complaints. Insures compliance with policies and procedures; provides for adequate internal controls, inventory management, and accountability for property and funds.

Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position.

A qualified candidate must possess the following: Progressively responsible experience, including at least one year of specialized supervisory or managerial experience at the next lower grade level or equivalent position. Must be adaptable to new assignments, and to changes in instructions, work methods, work situations and staff.

Claimed experience must be verifiable through your resume. Assumptions will not be made.