Senior SysAdmin (R5378)

Founded in 2015, Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software and V-BAT and X-BAT aircraft. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube.

What you'll do

Administer and support Atlassian Cloud products (Jira Software, Jira Service Management, and Confluence).

Design, configure, and optimize workflows, schemes, automation rules, and governance controls.

Develop and maintain REST API integrations, webhooks, and automation solutions.

Build and manage integrations with enterprise systems (e.g., DevOps toolchains, CI/CD platforms, identity providers, and collaboration tools).

Configure, manage, and support marketplace applications.

Administer Atlassian Access (SSO, SCIM provisioning, and security policies).

Design advanced dashboards, complex JQL queries, and executive-level reporting solutions.

Implement and maintain data synchronization strategies between Atlassian and external systems.

Perform system audits, health checks, and performance monitoring.

Develop technical documentation, standards, and integration guidelines.

Support cloud migrations and post-migration optimization initiatives.

Required qualifications

3+ years of Atlassian administration experience.

Strong hands-on experience with Atlassian Cloud environments.

Proven experience with Atlassian REST APIs, webhooks and automation frameworks, ScriptRunner (or similar automation tools), and integration with DevOps toolchains.Advanced knowledge of Jira workflows, schemes, permissions, and configurations.

Experience administering Atlassian Access (SSO, SCIM, and security controls).

Advanced JQL expertise and dashboard/report development.

Working knowledge of Agile/Scrum methodologies.

Strong troubleshooting, analytical, and problem-solving skills.

Preferred qualifications

Experience writing scripts (Python, Groovy, or similar).

Experience managing enterprise-scale environments (1,000+ users).

Familiarity with ITIL, governance, and compliance frameworks.

Experience with advanced reporting and analytics tools such as

Power BI integrations

Tableau integrations

Experience integrating Atlassian products with Microsoft Azure services (Azure DevOps, Entra ID, and CI/CD pipelines).