Buyer Associate, Global Procurement Central Services

This is a non-virtual, full-time, permanent position based in SJO11 (Calle Blancos, Costa Rica) and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for consideration.

Amazon is hiring a Vendor Management Analyst to be based in our corporate offices in SJO. As member of our Global Procurement Shared Services (GPSS) team, you will support the Latam and NA procurement and business teams by delivering operational tasks and assignments.

MAIN SCOPE

To provide functional support to the Procurement Operations network for operational and administrative tasks. This includes supplier master data management, supplier compliance review and communication with internal and external stakeholders.

KEY PERFORMANCE INDICATORS

• Meet service level agreements (SLA) for standard tasks (e.g. PR/PO, ticket resolving...)
• Achieving assigned project targets / objectives

Key job responsibilities

As a member of the team, you support the NA-LATAM procurement and business teams in the USA, Canada, Mexico and Brazil (Australia and Singapore ad-Hoc) in delivering operational purchasing tasks and specific project assignments, as well as engage in process improvements.

As a Buyer you will become an expert, providing daily support and being the first point of contact in one of the 5 core workstreams of shared services, such as PR2PO compliance check and approval, Catalog creation and maintenance, Helpdesk support, vendor onboarding and BPOC.

This role will focus on the different processes GPCS handle, compliance workstream and report to the Procurement Manager. It will be focused in supporting the North American and LATAM businesses.

Key job responsibilities

• Responsible for PR2PO approval, compliance check and general support to internal stakeholders.

• Responsible for PO Support relating to PO transmission; delivery queries and POD accuracy.

• Contributing to the effective delivery of metrics by ensuring workstream KPIs and SLA’s targets are delivered on by:

• Meeting service level agreements (SLA) for standard tasks (e.g. PO creation)

• Achieving assigned project targets / objectives

• Building and maintaining effective stakeholder relationships with our internal customers and suppliers.

• Ensuring alignment and adherence to Amazon’s Spending and Transaction Policy as well as any internal Global Procurement processes and operations.

• Participating in cross-functional improvement projects

Prior applying, please consider the following information about the role:

• Our training schedule for this role is Monday to Friday from 8:00am to 5:00pm for a total duration of four weeks.

• Our Production Schedules are *assigned* based on business needs and global organizational demands. All candidates are requested to have schedule flexibility as shifts can be between 6:00am to 8:00pm local time, Monday to Friday.

A day in the life

Vendor Management Analysts review incoming Vendor Onboarding requests to ensure suppliers are compliant to Amazon's Sustainability and Safety policies. They engage with internal stakeholders for support, and follow up with suppliers on critical tasks to finalize onboardings successfully.

They partner with other team members across the organization to work on projects aiming to improve process. They perform analysis on set of suppliers to validate their compliance and look for remediation, and they engage in support of broad initiatives, aiming to improve the supplier base.

About the team

GPCS is a big, diverse, multicultural team. Each team member has an interesting, valued background that enriches the organization. Our purpose is to provide efficiencies to other teams under the Global Procurement Organization (GPO), by driving the execution of the process we host, and raising the bar on service level.

Internal job description

• Speak, write, and read fluently in English
• Experience working with Microsoft Office tools (Excel, Word, Outlook, etc.)
• High school or equivalent
• 1+ years of customer service or back-office roles in corporate environments experience
• 1+ years of Purchasing, Inventory Management & Supply Chain experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.