Customer Logistics Manager

Customer Logistics Manager

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Roche Switzerland bridges the gap between pharmaceuticals and diagnostics. Important research and development functions are located here. For our long-term client, F. Hoffmann-La Roche AG in Kaiseraugst, we are looking for a

**Customer Logistics Manager**

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**Background:**

The Global Supply Chain Operations Organization centrally manages supply, inventory, and replenishment planning for drug products, connecting markets directly to the global manufacturing network.

Within this end-to-end framework, the Customer Logistics Manager is responsible for trading and delivering semi-finished (SEMP) and finished products (FG) to third-party customer markets worldwide. This role ensures high service levels, right-first-time order fulfillment, and full compliance for product and document supply.

Key responsibilities include coordinating upstream replenishment, maintaining master data and supply chain setups, optimizing the cost-to-serve model, and leveraging data analytics and technology to drive efficiency and meet service goals in collaboration with local and global stakeholders.

**Tasks \& Responsibilities:**

* Ensure global market supply to third party customers on time in full at the right quality and cost

* Partner with different interfaces for upstream replenishment coordination from central packaging

* Continuously improve the cost-to-serve-model (incl. KPI metrics)

* Leverage data for decision making by using e.g. analytics, simulation tools and customer insights

* Drive efficiency through identifying value-adding and productivity-enhancing opportunities through technology and data

* Collaborate with different functions in the markets to understand the changes which may impact supply to the country and align with planning functions to adjust the Replenishment Plan

* Ensure appropriate supply chain set-up (incl. e.g. master data)

**Must Haves:**

* Education: Bachelor's degree in Supply Chain Management, Logistics, Business, or a related field (or equivalent specialized training)

* Minimum 5 years of professional experience in Supply Chain Management and Operations within the pharmaceutical industry

* SAP, Microsoft Office, and familiar with AI-driven supply chain tools/analytics

* Professional fluency in English (written and spoken); German is a plus

**What you will be offered:**

* An opportunity to work in one of the world's most important pharmaceutical companies

* Modern campus with plenty of green spaces and meeting areas

* Central location in Basel

* Varied job profile

* Further training opportunities through temptraining

* Working in a dynamic and motivated team

If you are interested please send your application documents addressed to Ms Diana Afonso.

Basel-Stadt Pharma Supply Chain Logistics Master Data Management SAP