Pre/Post Sales Solutions Architect

Today’s complex, fast-paced systems have become a minefield of reliability risks—any of which could cause an outage that costs millions and destroys customer confidence. That’s why high-availability teams use Gremlin to find and fix ‌reliability risks before they become incidents.

The Gremlin Reliability Platform helps software teams proactively monitor and test their systems for common reliability risks, build and enforce reliability standards, and automate their reliability practices organization-wide.

As the industry leader in Chaos Engineering and reliability testing, we work with hundreds of the world’s largest organizations where high availability is non-negotiable.

About the Role of Pre/Post Sales Solutions Architect

Gremlin’s team is growing, and we’re seeking a passionate Solutions Architect to help prove the value of Reliability Management to customers. In this pre- and post-sales role, you will have the opportunity to demonstrate Gremlin Reliability Management and offer guidance on best practices for building reliable architectures. As customers convert to a paid subscription, you will advise on how to design and implement experiments to activate customers for their reliability journey.

In this role, you'll get to

Demonstrate Gremlin in customer calls and webinars

Partner with sales team to drive technical wins and grow Gremlin’s customer base

Participate and lead proof-of-concepts with potential customers

Educate potential customers on Reliability and Chaos Engineering

Work with existing customers on technical projects and assist in troubleshooting

Consult with customers on the resiliency of their applications and architecture, diagnose gaps and recommend solutions

Participate in technical workshops and conferences

Collaborate with different functions of the company including Product Marketing, Support, and Engineering

We'll expect you to have

5+ years of experience as a Solution Architect in a tech company

Excellent verbal and written communication skills

Strong problem-solving skills

Hands on experience with

Kubernetes Platforms, Managed and Unmanaged

AKS, EKS, GKE

OpenShift, Rancher

Certified k8 Administrator is a plus

Linux - Shell scripting, Certified Linux Administrator is a plus

Container and Container Runtimes

Operating Systems concepts (CPU, Memory, and networking)

Working knowledge of

Observability solutions - Application Performance Management

Load Testing solutions (e.g JMeter, LoadRunner, Grafana K6)

CI/CD and Automation Tools (e.g. Jenkins, Ansible)

Service Mesh (e.g. Istio), REST APIs and related tools

Familiarity with one or more programming Languages - Python, Java, Go

Certification and experience with one or more public cloud providers including Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP)

Bonus experience

Experience in a SRE or DevOps role resolving production outages

Knowledge of modern DevOps and SRE tools

Integration into ITSM Tools

*The role does not offer sponsorship employment benefits.

**If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box—we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

Gremlin offers a competitive total rewards package, which includes:

Base salary

Equity

Healthcare, dental, and vision benefits

401(k) with employer match.

Variable compensation for specific roles.

Compensation is based on the candidate’s skills and qualifications.