Senior Software Engineer, CX (Lua/Kong)

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The Platform API team provides API governance support for the entire CXone development organization. This requires a high uptime availability for this service along with minimal latency as this is as single api gateway for all Cxone apis.

How will you make an impact?

Coordinate with Architecture and Network Engineering to understand and develop platform architecture.

Develop a Dockerized api-proxy solution built on the Kong API Gateway written with and using Lua best practices.

Work with CloudFormation templates to extend and refine our AWS infrastructure. Including, but not limited to:

Utilizing auto-scaling with Docker containers running on ECS

Develop and manage the entire AWS stack and all its components.

Elastic cache, DynamoDB, VPC, Route 53 etc

Understand and define performance level needs for the platform.

Design, implement, execute, and report performance testing results.

Define Cloudwatch logs, alarms, troubleshoot them and fix issues in a defined release cadence.

Integrating with third party products integrating with Cloudwatch

Manage IAM permissions and work with DevOps to maintain “least privilege.”

Coordinate with other teams to provide API contract guidance and implement routing for their microservices.

Develop and refine Jenkins CI/CD pipelines to deploy code, run acceptance tests, and monitor environment health.

Effectively collaborate with cross geo team and willing to stretch at times.

Effectively collaborate with TS/TAM/NOC to address queries and concerns.

Have you got what it takes?

Bachelor’s degree in computer science, Business Information Systems or related field or equivalent work experience is required.

4+ years’ experience in software development

Experience in one or more of the following software languages: Lua / Kong/ Golang.

Experience designing, developing, deploying, and supporting RESTful APIs.

Experience with developing services, clients, and multi-threaded software.

Experience developing with DynamoDB and observability dashboards (Grafana, Prometheus, Loki, mimir etc)

Working knowledge of unit testing and test automation

Working knowledge of user stories and use cases

Working knowledge of object-oriented software design and design patterns.

Comfortable working in a fast-paced environment.

Bonus Experience

Experience with AWS technologies (VPN, Route53-DNS, VPC,ALB, Multi-region, Multi-Area)

AWS Developer / AWS Arch Certifications

nginx experience is good to have (or any sort of reverse proxy type stuff)

Microservice architecture knowhow

Familiarity with Swagger

Familiarity with authentication methods

Experience(s) as a technical or team lead or equivalent experience.

Experience with telecommunications/telephony.

Experience with call centers.

Experience working in a CI/CD Environment

Experience with Jira

Experience with automation/testing tools.

Experience with/knowledge of agile development processes.

Experience with Agentic AI platform (Claude ,Co pilot)

Experience maintaining and developing highly resilient services.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 11706

Reporting into: Tech Manager, Engineering, CX

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.