Software Engineer II - Platform Reliability Engineering

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Position Purpose

As a Software Engineer II on the Platform Reliability Engineering team, you will help ensure the resilience, performance, and security of our enterprise Cloud Platform, working alongside partner RE and Enablement teams that support our critical Engineering Experience services.

Building your expertise in Reliability Principles and Practices, you will execute against projects, remove toil through automation, participate in incident triage, perform root cause analysis, and contribute to no-repeat resolutions of systemic problems through blameless postmortems and problem management.

Your mission is to help engineer reliability into our platforms through automation; rigorous change, incident, and problem management; and destructive testing, while supporting the Service Level Objectives (SLOs) that let product teams build and run customer-facing workloads on highly available, paved-path solutions.

Key Responsibilities

60% Delivery and Execution - Collaborates and pairs with other product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions; Documents, reviews and ensures that all quality and change control standards are met; Works with Product Team to ensure user stories that are developer-ready, easy to understand, and testable; Writes custom code or scripts to automate infrastructure, monitoring services, and test cases; Writes custom code or scripts to do destructive testing to ensure adequate resiliency in production; Program configuration/modification and setup activities on large projects using HD approved methodology; Configures commercial off the shelf solutions to align with evolving business needs Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively

20% Learning - Actively seeks ways to grow and be challenged using both formal and informal development channels; Learns through successful and failed experiment when tackling new problems

20% Plans and Aligns - Collaborates with other team members in agile processes; Assists in creating new and better ways for the team to be successful; Relates openly and comfortably with diverse groups of people; Builds partnerships and works collaboratively with others to meet shared objectives

Direct Manager/Direct Reports

This position typically repots to Software Engineer Manager or Sr. Manager

This position has 0 Direct Reports

Travel Requirements

No travel required.

Physical Requirements

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Preferred Qualifications

2+ years of relevant work experience in a related engineering field (Systems, Software, Operational) or a reliability engineering domain

Working knowledge of ITIL processes and the support and maintenance of production systems, including Change, Incident, and Problem Management

Experience leveraging AI tooling to compress MTTD, MTTM, and MTTR

Experience with common scripting and programming languages (BASH, Python, Golang, TypeScript, Java) and data serialization and configuration DSLs (YAML, JSON, HCL)

Experience with infrastructure automation and orchestration tools such as Terraform and Ansible

Experience working in Google Cloud Platform (or equivalent) projects and services, including infrastructure, Compute, Developer Tools, Security, and Identity and Access Management

Experience with observability and monitoring tooling such as Prometheus, Grafana, and OpenTelemetry

Understanding of container orchestration (Kubernetes/GKE) and modern microservice architectures

Familiarity with Unix and Linux operating systems

Exposure to security tooling (Wiz) and frameworks

Experience executing destructive, performance, and failure-scenario tests, including participating in team drills that validate operational readiness

Experience with modern debugging and root cause analysis techniques

Experience with version control systems

Understanding of SLOs and core SRE principles and practices

Communication and collaboration skills, with experience producing operational status communications, real-time reporting to stakeholders, and documentation

Minimum Education

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience

2

Preferred Years of Work Experience

No additional years of experience