Onsite Support Services Engineer

Onsite Support Services Engineer

Switzerland | Onsite in Spreitenbach AG

Join a global IT team supporting a world-leading manufacturer in HVAC, refrigeration, fire and security solutions.

As the Onsite Support Services Engineer, you'll be the primary onsite IT contact, ensuring the smooth operation of end-user computing, infrastructure, manufacturing technology, collaboration tools, and operational technology (OT) environments.

What You'll Do

Provide onsite IT and OT support across manufacturing and office environments

Troubleshoot hardware, software, networking, printers, scanners, and shop-floor devices

Manage employee onboarding and offboarding

Support Microsoft Teams, Teams Rooms, telephony, and mobile services

Execute IMAC activities (Install, Move, Add, Change)

Maintain asset inventory and CMDB records

Support LAN, Wi-Fi, server room, and data center operations

Manage Azure AD administration and user support

Coordinate with vendors, carriers, and third-party providers

Ensure compliance with security, safety, and ITIL processes

What We're Looking For

Native German speaker, ideally native Swiss German speaker (C1 level is not enough, we only will review native speakers)

English C1 level

Italian & French is a plus for direct verbal communication with employees in French speaking and Italian part of Switzerland

Bachelor's degree or equivalent experience

6-9 years' experience in Onsite Support, Field Services, or Infrastructure Support

Strong troubleshooting skills across desktop, network, and infrastructure technologies

Experience with Active Directory / Azure AD

Knowledge of ITIL processes and asset management

Experience with ServiceNow or similar ITSM tools

Strong communication and stakeholder management skills

Driver’s license and own car as travel will be required to from Spreitenbach AG: Lyssach BE, Taverne TI, Estavayer-le-lac FR, St. Gallen SG

Nice to Have

Manufacturing IT experience

Cisco Meraki

AWS

ServiceNow

Barcode scanners, industrial printers, and shop-floor technologies

Benefits

25 days paid vacation per year

Health Insurance Allowance

Annual Performance Bonus to reward your impact

A collaborative, international work culture with opportunities for continuous learning and growth