Industry Solutions Consultant, Middle Market

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Middle Market team is currently seeking an Industry Segments Specialist.

This is a full-time, exempt role. Position is eligible for Hybrid or Remote work arrangement.

Position Summary The Industry Solutions Consultant supports the development and execution of industry-focused underwriting strategies by creating, maintaining, and enhancing underwriting resources, industry intelligence, and educational content. This role serves as a key partner to Middle Market underwriting organization, helping build industry expertise, improve underwriting consistency, and support profitable portfolio growth across assigned industry segments.

Primary Focus Industries Retail Professional Services Medical Facilities Cultural & Media Hospitality All Other Industries Middle Market Programs

Key Responsibilities

Industry Knowledge & Content Development

Build, maintain, and enhance Industry Hubs for assigned industries, ensuring underwriters have access to current, relevant, and actionable resources.

Develop and update underwriting guidelines, industry insights, risk profiles, best practices, and reference materials.

Create foundational content, tools, and resources that support underwriting decision-making and industry specialization.

Ensure industry materials reflect emerging trends, market conditions, competitive developments, and underwriting priorities.

Industry Research & Analysis

Conduct ongoing research on assigned industries to identify emerging trends, risks, opportunities, and market developments.

Monitor competitor activity, industry publications, economic indicators, and regulatory changes to provide actionable insights. Attend industry seminars and conferences as needed.

Support the development and execution of industry strategies through analysis and recommendations.

Assist with portfolio reviews by identifying areas requiring further evaluation, monitoring performance indicators, and recommending potential actions.

Training & Education

Partner with Industry Solutions Directors to develop training programs, presentations, job aids, and educational resources.

Support initiatives that strengthen underwriter knowledge, industry expertise, and risk assessment capabilities.

Contribute to onboarding and continuing education resources for underwriting teams.

Cross-Functional Collaboration

Collaborate with Product, Actuarial, Marketing, Claims, Corporate Underwriting, and other business partners on industry-focused initiatives.

Support the development of industry-specific value propositions, growth strategies, and underwriting approaches.

Participate in cross-functional projects to improve underwriting effectiveness and industry-focused business results.

Advisory Support

Serve as a resource to underwriting leadership and underwriting teams regarding assigned industries, with a primary focus on content development, research, and educational support.

Respond to industry-related information requests and provide analysis to support underwriting initiatives and strategic priorities.

Qualifications

Commercial insurance underwriting experience.

Bachelor’s degree in Business

5+ years of insurance, underwriting, industry research, consulting, or related experience.

Strong analytical, research, and problem-solving skills.

Experience developing business content, training materials, presentations, or reference resources.

Excellent written and verbal communication skills.

Capable of internal networking and developing cross-functional partnerships to influence outcomes

Ability to manage multiple priorities and projects in a fast-paced environment.

Proficiency in Microsoft Office applications, including PowerPoint, Excel, Word, SharePoint and Teams.

Preferred

Knowledge of middle market underwriting and industry segmentation strategies.

Experience working with industry data, portfolio management, or competitor analysis.

Professional insurance designations (CPCU, ARM, AU, or equivalent) preferred.

CAREER DEVELOPMENT

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include

Medical, dental, vision, life, and disability insurance

401K with a company match

Tuition reimbursement

• PTO

Company paid holidays

Flexible work arrangements

Cultural Awareness Day in support of IDE

On-site medical/wellness center (Worcester only)

EEO statement

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: and include the link of the job posting in which you are interested.

Privacy Policy

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Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.

Compensation

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience.

Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.

Originally posted on Himalayas