Software Technical Account Manager - Albuquerque

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

As a Technical Account Manager at Axon, you will help public safety agencies successfully deploy, adopt, and operate mission-critical technology. You will serve as a trusted technical partner, helping customers navigate complex deployments, resolve challenging issues, and maximize the value of Axon's solutions within their environment.

This role sits at the intersection of technical expertise, customer engagement, and operational success. You will work closely with agency stakeholders, deployment teams, Product, Engineering, and Support to ensure customers successfully integrate Axon technology into their daily operations.

Beyond solving technical challenges, you will help customers improve adoption, optimize workflows, and realize greater value from their investment while providing critical feedback that helps improve Axon's products and services.

The result: successful deployments, stronger adoption, improved customer experiences, and technology that helps protect life and improve public safety outcomes.

What You’ll Do

Location: On Site with travel

Reports To: Manager or Senior Manager of Technical Account Management

Technical Delivery & Support

Serve as the primary technical point of contact for assigned agencies

Diagnose and resolve complex technical issues across Axon's software and integrated solutions

Lead technical troubleshooting efforts and coordinate root-cause analysis across Product, Engineering, Support, and Services teams

Manage escalations and ensure timely resolution of customer-impacting issues

Maintain strong understanding of Axon's hardware, software, cloud, and integrated technology ecosystem

Deployment & Adoption

Partner with deployment teams to design, configure, test, and implement Axon solutions

Support successful onboarding and transition to steady-state operations

Help customers adopt new capabilities and incorporate technology into existing workflows

Identify barriers to adoption and recommend best practices to improve utilization

Support customers through operational and technology changes associated with new deployments

Customer Partnership

Build trusted relationships with technical and operational stakeholders within assigned agencies

Serve as an advocate for customer needs and priorities within Axon

Conduct regular customer reviews focused on technical health, adoption, and operational success

Provide guidance on product capabilities, integrations, and recommended usage patterns

Help customers understand how technology supports their operational objectives

Workflow & Operational Improvement

Develop an understanding of customer workflows and operational environments

Identify opportunities to improve efficiency, product utilization, and operational effectiveness

Support customer adoption of AI-powered capabilities across the Axon ecosystem

Capture recurring workflow challenges and customer feedback to improve future deployments and customer experiences

Contribute insights that help Product and Engineering teams better understand customer needs

Data, Reporting & Analytics

Utilize tools such as Power BI, SQL, dashboards, and reporting platforms to support customer insights and operational decision-making

Assist customers with data integrations, reporting requirements, and workflow visibility

Monitor customer health indicators, adoption metrics, and technical performance trends

Use data to identify opportunities for improvement and proactive customer engagement

Training & Enablement

Deliver advanced product training and technical education to customer stakeholders

Develop and maintain customer-facing documentation and best practices

Help agencies build confidence in using Axon's solutions effectively

Support knowledge transfer and operational readiness during deployments and upgrades

Field Engagement

Work onsite with customers as needed to support deployments, training, troubleshooting, and operational success

Maintain strong awareness of customer environments and evolving needs

Support critical incidents and high-priority customer situations when required

What You Bring

Required

Experience in technical account management, customer-facing technical delivery, deployment support, or similar roles (typically 4+ years, though we encourage applicants with varied experience to apply)

Experience supporting SaaS applications, cloud platforms, software deployments, or integrated technology environments

Strong troubleshooting and root-cause analysis skills

Ability to communicate effectively with both technical and non-technical stakeholders

Experience working across multiple teams to solve customer challenges and deliver successful outcomes

Familiarity with networking concepts, cloud technologies, system integrations, or enterprise software environments

Strong organizational skills with the ability to manage competing priorities and customer needs

Interest in helping customers adopt new technologies and improve operational effectiveness

Ability to work independently while collaborating closely with cross-functional teams

Commitment to delivering exceptional customer experiences

Ability to obtain and maintain CJIS compliance and handle sensitive information appropriately

Preferred

Experience supporting public safety, law enforcement, government, or mission-critical operational environments

Familiarity with CAD, RMS, CJIS standards, digital evidence systems, or related public safety technologies

Experience with Power BI, SQL, dashboards, reporting tools, or analytics platforms

Familiarity with AI-powered products, workflow automation, or operational technology solutions

Relevant technical certifications (Microsoft, Cisco, ITIL, cloud certifications, etc.)

Additional Information

We recognize that candidates may bring strengths from different backgrounds and experiences. If your experience aligns closely with this role, we encourage you to apply.

How This Role Fits the Future

Technical Account Managers play a critical role in helping customers successfully deploy, adopt, and operate Axon technology. They serve as trusted technical partners, develop deep product expertise, and build strong customer relationships. As Axon's Mission Engineering capability evolves, the TAM role provides a foundation for future growth into broader customer ownership, operational leadership, and mission-focused roles across the organization.

Competitive salary and 401k with employer match

Discretionary paid time off

Paid parental leave for all

Medical, Dental, Vision plans

Fitness Programs

Emotional & Mental Wellness support

Learning & Development programs

Benefits listed herein may vary depending on the nature of your employment and the location where you work