Technical Account Manager

Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life.

Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence.

Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.

Job Description

As the leading provider of comprehensive pharmaceutical commercialization services, Sonexus Health empowers pharmaceutical manufacturers by integrating innovative distribution models with patient access, adherence programs and reimbursement services. Patients start therapy faster and stay compliant longer, while manufacturers own their provider relationships and gain actionable, real-time visibility into how, when and why their products are used.

Position Summary

Technical Account Management (TAM) is responsible for playing a key/critical role in realizing business value through the application of project management knowledge, skills, tools, and techniques to meet project objectives.

The TAM will also use their rich healthcare domain expertise, along with project management and proactive consulting skills, to solve complex technical challenges for some of the largest pharmaceutical manufacturers in the country.

To our clients, this individual will be an expert in combining our technology platform and solutions with their programs to provide maximum benefit to their business and patients.

Role contribution and responsibilities

Demonstrates advanced knowledge of Cardinal Health and customer industry, including key competitors, terminology, technology, trends, challenges, reimbursement and government regulation; demonstrates working knowledge of how Cardinal Health technical offerings match with a customers' unique business needs

Demonstrates knowledge of the project management initiating, planning, executing, monitoring/controlling, and closing processes.

Monitors performance and recommends scope, schedule, cost or resource adjustments

Connects short-term demands to long-term implications, in alignment with the supporting business case.

Prioritizes multiple tasks while meeting deadlines

Communicates project status (health, forecast, issues, risks, etc.) to stakeholders in an open and honest fashion.

Effectively balances competing project constraints including but not limited to scope, quality, schedule, funding, budget, resources, and risk, to manage project success.

Connects project objectives to broader organizational goals.

Provides input to contracts, reviews contracts to ensure completeness of scope and appropriate accountability based on role and/or responsibility.

Negotiates with stakeholders to obtain the resources necessary for successful project execution.

Partners with stakeholders and technologist to implement/automate/operationalize models into day-to-day business decision making.

High level of client contact in an Account Management portfolio approach.

What is expected of you and others at this level

Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects

Participates in the development of policies and procedures to achieve specific goals

Recommends new practices, processes, metrics, or models

Works on or may lead complex projects of large scope

Projects may have significant and long-term impact

Provides solutions which may set precedent

Independently determines method for completion of new projects

Receives guidance on overall project objectives

Acts as a mentor to less experienced colleagues

Identifies and qualifies opportunities within service portfolio (including but not limited to technology, program design, services expansion, etc.…) with existing client and develops plans for introducing new solutions through collaborative relationships

Accountabilities in this role

Analyze and recommend technical solutions related to new product launches, product discontinuations, vendor integrations, and operational efficiencies among other potential services

Acts as single technical liaison for the client

Daily interactions with client to assess and advise client needs and requests

Analyze client program, needs and propose solutions and options that provide value to client

Recommend technical changes/updates/enhancements to current platform and vendor integration landscape to further align with client’s strategy and industry advancements.

Manage client deliverables, timelines, and artifacts

Monitor team backlog and prioritize activities to deliver on time, on budget, on scope

Anticipate client needs and proactively make program recommendations to enhance service value

Perform necessary project administration, project status, and risk, issue management

Master’s Degree preferred

3-5 years' experience of client relationship management experience at the account management level preferred

Prior experience working in a Specialty Pharmaceutical HUB environment, preferred

8+ years’ experience in professional services, healthcare, or related field preferred serving in a technical capacity preferred

Proficiency in Microsoft Office products preferred

Strong oral and written communication skills, with executive facing presentation experience

Strong project management skills

Proven ability to learn an application of advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects

TRAINING AND WORK SCHEDULES

Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required.

This position is full-time (40 hours/week).

Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CST.

REMOTE DETAILS

You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet.

We will provide you with the computer, technology and equipment needed to successfully perform your job.

You will be responsible for providing high-speed internet.

Internet requirements include the following

Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.

Download speed of 15Mbps (megabyte per second)

Upload speed of 5Mbps (megabyte per second)

Ping Rate Maximum of 30ms (milliseconds)

Hardwired to the router

Surge protector with Network Line Protection for CAH issued equipment

Anticipated salary range: $105,100-$150,100

Bonus eligible: Yes

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with myFlexPay

Flexible spending accounts (FSAs)

Short- and long-term disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs