Research Associate

Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team!

2025

Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2024

Excellence in Customer Service Awards: Organization of the Year (Small)

Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)

As part of Teleperformance in the US, we were also named #95 in the 2024 ‘Fortune 100 Best Companies to Work For®’ in the USA by Great Places to Work (GPTW®)

Join Us as a Research Associate

At Health Advocate, we’re on a mission to simplify healthcare by delivering accurate, timely, and actionable information that helps people make confident decisions. As a Research Associate, you’ll play a critical role behind the scenes—connecting members, nurses, and advocates with the healthcare resources they need most. If you’re detail-oriented, curious, and motivated by meaningful work, this role offers the opportunity to make a real impact every day.

What You’ll Do: Your Roadmap to Impact

As a Research Associate, you’ll support healthcare navigation through high-quality research, organization, and follow-through. Your day-to-day responsibilities will include:

Researching and understanding healthcare system websites, databases, and reference materials in accordance with departmental and corporate policies

Researching and documenting requested information such as primary care physicians, dentists, specialists, eldercare services, nursing homes, and related resources

Identifying appropriate benefit plans and benefit offerings when applicable

Providing accurate, easy-to-understand research findings to nurses, advocates, and internal partners

Responding to member requests by delivering clear, specific resources and available options

Entering and maintaining accurate documentation within internal systems

Compiling research results in a user-friendly format to support member decision-making

Tracking cases and conducting timely follow-ups with members and providers

Ensuring all work complies with quality standards, internal procedures, and applicable federal and state regulations, including HIPAA and COBRA

Monitoring recurring research issues or trends and escalating concerns to leadership as appropriate

Who You Are: The Advocate We’re Looking For

You’re someone who enjoys digging into details, organizing information, and helping others through accuracy and follow-through. You bring:

A high school diploma or GED required; associate degree in business, liberal arts, healthcare management, or a related field preferred

At least one year of healthcare-related experience preferred

Strong written and verbal communication skills, including professional phone etiquette

Excellent listening skills and the ability to understand and clarify requests

Strong problem-solving and issue-resolution abilities

Exceptional customer service skills and a commitment to quality

Solid organizational and multitasking skills, including consistent follow-up

Comfort using MS Word, Excel, and web-based research tools

The ability to work effectively in a collaborative, team-based environment

Bilingual skills (English/Spanish or other languages) may be required based on assignment

Why Health Advocate?

At Health Advocate, we don’t just support our members—we support our employees too. When you join our team, you’ll gain:

Comprehensive training and the tools you need to succeed

Opportunities for career growth and internal advancement

Competitive pay: Starting at $16 per hour

Benefits: A robust benefits package, including medical, dental, vision, 401(k) with company match, tuition assistance, PTO, and paid holidays

A mission-driven culture focused on accuracy, compassion, and meaningful impact

A collaborative environment where your contributions truly matter

Your Next Move

If you’re ready to turn your research skills into a career that makes a difference, we’d love to hear from you. Apply today and take the next step toward joining a team dedicated to simplifying healthcare—one well-researched solution at a time.

Company Overview

Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being.

Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need.

Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.

Learn more

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2025

Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2024

Excellence in Customer Service Awards: Organization of the Year (Small)

Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)

2023

National Customer Service Association All-Stars Award: Service Organization of the Year.

Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2022

Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

Excellence in Customer Service Awards: Organization of the Year (Small)

Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)

2021

Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Silver Winner

Stevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner

Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)