QA Analyst - AI Solutions (Greek Speaking)

At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact.

As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need - and ultimately get back to lives lived in full.

Since 2020, Sword has expanded across Musculoskeletal, Women’s Health, Cardiometabolic, and Mental Health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience.

More than 1 million members across three continents have completed over 15 million AI sessions, helping 2,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs.

Backed by 59 clinical studies, 43 patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare.

About Sword Intelligence: At Sword Health, we spent years perfecting AI systems across our own patient population of millions, learning what works in real healthcare environments. Now, through Sword Intelligence, we're taking those battle-tested technologies and productizing them for health systems, governments, and insurance companies worldwide. See our website for more information.

About the role: Hospitals are hemorrhaging staff, insurance claims are drowning in bureaucracy, and governments can't keep up with demand. While everyone else talks about "digital transformation," we're actually doing it – deploying human + AI solutions that work in the real world, not just in demos.

As our QA Analyst, you'll be the guardian of quality for AI Agents that are already changing healthcare. You'll own the complete quality lifecycle, from pre-launch validation to continuous post-deployment improvement. This means you don't just catch problems; you solve them, monitor for new ones, and proactively strengthen our AI Agents.

Think of it as being a quality engineer for the future. You'll identify issues, implement solutions, measure the impact, and continuously evolve our AI to perform better. When you spot a problem with how our AI handles a medical scenario, you'll trace it to the root cause, modify the underlying prompt/logic, validate the fix works across different contexts, and establish monitoring to prevent similar issues.

This is quality assurance that actually improves the product, not just documents what's wrong with it.

AI Proficiency at Sword Health

AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.

Explorer (Level 1) — Uses AI daily to boost personal productivity

Builder (Level 2) — Creates workflows and tools that elevate the whole team

Integrator (Level 3) — Embeds AI into products and processes at scale

Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.