Global Sustainability Integration and Program Management Lead

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.

Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL supports the Whole You, personally and professionally.

At JLL , we are driving sustainability through everything that we do, across all service lines and job positions. Specifically, we are growing our Sustainability practice to drive end-to-end sustainability solutions in real estate, from site selection to decommissioning.

In this role, you will work directly with one of our high-profile clients, acting as an embedded extension of their in-house Sustainability Team. As a member of the JLL Sustainable Operations Team with a deep knowledge of the needs of our client’s program, you will ensure they are capturing JLL ’s full suite of sustainability services.

You will act as an accelerator and partner-collaborator enabling our client to increase engagement across stakeholders and progress towards goals.

You will ensure effective integration across business/functions throughout the real estate lifecycle influences behavioral changes, including change management ownership, required to achieve scope of work delivery and goals.

This role requires a strategic and programmatic approach to embed sustainability thinking and practices across the real estate lifecycle.

This role oversees a global team of approximately 35 (and growing) sustainability professionals that will deliver Sustainable Operations products, solutions and tools. This role is a part of the Technical Services and Sustainable Operations (TSSO) Workplace management team at JLL .

We'll invest in your growth, support your wellbeing, and make sure you feel like you belong—because how we treat our people is how we deliver a brighter way for our clients.

Location: Seattle or Arlington strongly preferred.

This position is remote, U.S.-based.

STRATEGY DEVELOPMENT & DELIVERY

Deliver Results: Focuses heavily on bottom-line business metrics and large-scale outcomes rather than tracking incremental tasks.

Dive Deep: Maintains the ability to unearth root causes in critical operational dips while maintaining a wide strategic lens.

Invent and Simplify: Removes organizational friction and redesigns bloated processes into streamlined architectures

Systemic Problem Solving: Identifies structural gaps in processes and long-term trends, crafting strategies that scale far beyond a single team.

Single-Threaded Ownership: Takes absolute accountability for major programmatic outcomes across organizational boundaries with minimal oversight.

Design and implement a global platform delivery model aligned with client needs, quality targets, and delivery objectives

Work with Strategic Account executives to develop account delivery plans that support client retention, cross-selling, client satisfaction, and account growth

Develop and execute sustainability strategies and corresponding program components designed to optimize client sustainability performance in collaboration with client sustainability teams

Own and advance a multi-faceted global sustainability strategy with accountability across the client's real estate portfolio lifecycle

CLIENT LEADERSHIP & RELATIONSHIP MANAGEMENT

Develop and maintain strong working relationships with key clients and internal stakeholders (Business Line Leads, Client Relationship Managers, Sales teams, Account Directors)

Contribute to the client corporate sustainability strategy and drive the delivery of key objectives

Drive strategic direction and guidance on ways to enhance and expand service delivery, including leveraging supply chain partners, internal collaborations, and the broader JLL Sustainability Platform

Ensure high levels of execution and client satisfaction across all services, with focus on exceeding targets

Identify and drive actions at each phase of the real estate lifecycle aligned with client objectives

Bring applicable JLL tools and processes to the client for problem-solving and innovation

Advise clients on opportunities for JLL to support larger programmatic elements, providing solutions

CROSS-FUNCTIONAL COLLABORATION & INTEGRATION

Effectively network cross-functionally with other JLL service lines (technology, finance, projects, IFM, consultants, procurement) to elevate sustainability outcomes for your client

Integrate feedback and remove roadblocks to accelerate innovation and service delivery

Create a solution-oriented environment where the team consistently identifies leading-edge best practices that deliver value while meeting account requirements and JLL processes

Establish strong working relationships with global and regional workstreams to deliver local targets as well as overarching global targets

With cross-functional view, effectively manage changes in partnership with stakeholders, which have the potential to impact sustainability objectives

TEAM LEADERSHIP & DEVELOPMENT

Lead and direct large global (AMER, EMEA, APAC) multifunctional teams in partnership with client teams.

Manage an effective, global sustainable operations team capable of delivery according to scope of work and schedule

Lead and grow an existing team of sustainability practitioners in lock-step with organizational and client demand growth

Develop a culture focused on client success, people development, teamwork, accountability, continuous improvement, and innovation

Direct end-to-end employee management: hiring, onboarding, leading, developing, and mentoring team members

Diversify and develop the workforce to meet the evolution of client demand, with strong emphasis on technology skills

Drive consistency of delivery across the regional/global team including reporting requirements, policies, and procedures

FINANCIAL & OPERATIONAL PERFORMANCE

Own P&L responsibility for account under management with demonstrated financial acumen: cost control, expenditure management, revenue forecasting, and key business metrics

Maintain accountability for cost management applicable to Platform elements and ensure efficiency as a percentage of revenue

Know your numbers and actively track financial performance against targets

Drive accountability for operational delivery, quality metrics, and business outcomes

COMMUNICATION, ADVOCACY & EXCELLENCE

Communicate robustly with key stakeholders to drive innovation, integration of feedback, and identification of opportunities

Ensure success stories are tracked, documented, and communicated to maximize awareness and engagement regarding the overall sustainability program and client success

Provide strategic input and lead program components (content development, maintenance, reporting) in assigned areas of expertise

Demonstrate innovative thinking and proactive management in bringing new ideas and solutions to the client; ensure effective rollout

Develop and enhance systems and processes for delivering best-practice sustainability performance and use of utility/sustainability management systems