Product Manager 100%- Saas Contact Center Solution

Product Manager (f/m/d) 100%\- Saas Contact Center Solution

Founded in 2010, Luware is a leading SaaS provider specializing in innovative contact center and conversation recording solutions. Our Microsoft\-certified solutions are designed to streamline customer interactions. We're committed to innovation and growth, fostering a culture that embraces agile methodologies and flexible work arrangements.

We’re growing fast – and we’re hiring!

As Product Manager, you oversee a strategic product area from discovery through delivery to ensure alignment with customer needs, market opportunities, and business objectives.

You are accountable for maximizing customer and business value by continuously monitoring, analyzing, and optimizing product performance.

Your key responsibilities include defining the product vision and roadmap, prioritizing and managing the product backlog, engaging with customers and stakeholders, and shaping feature sets based on market needs, customer feedback, and strategic objectives. You work directly with product engineering teams to ensure successful delivery while balancing customer, business, and technical considerations.

For this exceptionally exciting role, we are looking for an experienced and personable individual to join us as soon as possible, providing dedicated support to our team at our headquarters in Zurich\- West.

What you’ll be doing

Own a strategic product pillar, defining its vision, roadmap, priorities, and contribution to Luware’s overall product strategy

Drive product discovery by engaging with customers, partners, resellers, and internal stakeholders to identify needs, opportunities, and feedback

Define, prioritize, and maintain a product backlog that balances customer value, business objectives, market opportunities, and technical considerations

Lead requirements engineering, including gathering, elaborating, validating, and translating requirements into clear epics, features, and defect descriptions

Act as the primary interface between stakeholders and product engineering team, ensuring alignment between strategy, expectations, and execution

Collaborate closely with engineers, architects, designers, and other product managers to deliver high\-quality products, features, and enhancements

Communicate product strategy, progress, decisions, and outcomes clearly to ensure transparency and stakeholder alignment

Monitor product adoption, customer satisfaction, and business outcomes to continuously improve product success

What we are looking for

Proven experience as a Product Manager or a Product Leadership role (Mid\- Senior) in a SaaS Company, highly preferred within Unified Communications

Excellent written and verbal communication skills in (Swiss) German and English, with the ability to engage effectively with diverse stakeholders\- from C\-level executives to technical users and agents

Collaborative mindset with the ability to facilitate solution design within teams

Creative problem\-solving and team\-oriented approach

Broad business acumen with strong industry and market knowledge

Strong awareness of market trends and customer needs

Analytical, proactive, and forward\-thinking mindset

High curiosity and creativity combined with structured, analytical thinking

Strong product and technology expertise

Deep understanding of the value and benefits delivered by products and services to customers

Ability to plan, delegate, and oversee work across development teams

Ensure execution in line with defined processes and best practices

Incorporate cross\-functional needs and ideas into product development

Strong knowledge and hands\-on experience with Scrum and Scrum@ Scale

Our offer

A fast\-paced, international, and collaborative work environment

A challenging and diverse role with high autonomy

A motivating and supportive team culture where your ideas

Excellent opportunities for personal and professional growth

Regular team events and the chance to work from another Luware office for up to a month through our exchange program

You can expect a genuinely collegial, international environment and a fresh, dynamic, open corporate culture \- let the Luware spirit convince you!

Do you feel addressed and are you ready to finally unleash your full potential?

Then upload your CV spontaneously for an initial review\- we are just a click away!

We are very looking forward to getting to know you!

We will only consider candidates who apply directly for this position. Applications or inquiries from recruitment agencies will not be processed. Thank you for your understanding jpida0338c0jm jit0727jm jiy26jm