Senior Product Manager

About A1M

A1M Solutions is a woman-owned small business driven by the aspiration to provide value to our customers, employees, partners, and community while remaining aligned to our guiding principles of foundational values, deliberate focus, and empathetic connection.

A1M’s mission is to preserve and improve government healthcare programs that are lifelines for underserved people in the United States, including people in poverty, elderly people, members of ethnic and racial minorities, immigrants, and refugees. We look for projects with nation-wide impact at the intersection of policy, data, and user experience design.

Besides building useful and usable digital services, A1M helps teams improve their agile, user-centered design practices – or helps them get started. Our goal is not just to build sustainable public services, but also to leave our teaming partners and customers more skilled and more confident in the future.

Technology Delivery at A1M

Product Managers report into the Product Practice at A1M. They help teams execute on a vision, and craft a project strategy. They work in cross-functional, cross-organizational teams, often with policy experts and specialists as well as coordinating with technical teams.

Product management in government involves weaving inputs from stakeholders, policy domain experts, users, and technical partners into a unified path forward. This is particularly true for the lifeline government healthcare programs that serve millions of people. Listening, communication, and prioritization skills are more important to success than technical or business innovation.

About this Role

As a Senior Product Manager, you will work with minimal guidance to carry out product management work with cross-functional teams. You will define a compelling vision, generate a clear strategy to achieve it, then work with teams and partners to build out an agile roadmap for delivery. You are excited to build high functional teams and cooperative relationships.

It’s wonderful if you have a background in policy or healthcare, but you don’t need to have deep knowledge. What we do expect is that you enjoy building relationships across organizational boundaries and treat the contributions from other domains and functions as crucial for product success. Senior PMs do not have formal people management responsibilities, but skills in teaching and coaching are essential.

Skills and Responsibilities

Leadership

Creates connections across practices and disciplines

Provides clear and effective product management direction and vision for contract project team

Helps expand and deepen A1M's product practice

Provides mentoring and training to help internal A1M co-workers improve their product management skills

Demonstrates expertise navigating complex, multi-stakeholder environments

Takes the initiative to lead solutions

Coaches and guides teams using user-centered and agile-based methodologies

Strategic thinking

Convenes cross-functional teams to develop the right products/solutions

Co-creates product vision with product teams and client stakeholders

Able to differentiate between client requirements and requests in order to deliver on effective product or program strategy

Excellent oral and writing communication, interpersonal, storytelling, and analytical skills, including the ability to present concepts and complex technical material clearly and persuasively to colleagues, partners, stakeholders, and senior executives.

Delivery

Delivers value within target timelines while balancing competing priorities

Break down strategy and vision into doable chunks

Plan for compliance processes

Strong attention to detail, problem solving, and hands-on project organizational skills.

Relationship management

Demonstrates experience building cooperative relationships and coalitions with empathy, creativity situational awareness, and tact

Effectively navigates and resolves conflicting organizational priorities

Excellent people skills with a focus on building relationships

Skills in communicating back to company leadership on contract status, results, and needs for the contract’s success.

Education, Knowledge and Experience

Bachelor’s Degree in business administration, design, computer science, cognitive science, human-computer interaction (HCI), human factors, or a related field and 8+ years of full-time related professional experience.

Your resume or portfolio should demonstrate

Prior experience working in government (local, state, or federal)

Familiarity with federal government delivery concerns such as ATO, FedRAMP, and PIAs

Critical thinking about the product development process

Delivering on projects from strategy through execution

Creating deliverables such as product roadmaps, OKRs, and user stories

Presenting and gathering buy-in on product judgment

Coordinating work in distributed, agile teams

Writing and presenting high-level editing and writing with limited supervision

Familiarity with modern web-based application development processes and tools

Nice, but not necessary

Experience working with a social impact-focused product team or in civic tech

Experience working in government consulting engagements

Personal experience with government health and human services programs

Working knowledge of Medicare, the ACA, MACRA, Medicaid, or CHIP

Experience leading cross-functional teams in providing agile coaching services and wide-ranging curriculum on leadership, technology, and design

Familiarity with SAFe and flexibility in application of agile methodologies

Applicant Requirements

Our contracts require employees to work from the United States. That includes all 50 US states, the District of Columbia, and all US territories.

A1M employees must have been residents in the United States for 3 of the past 5 years.

Due to tax reasons, A1M employees cannot reside in New York state.

You must already have legal authorization to work within the US and not require ongoing visa sponsorship to maintain legal authorization to work.

You must be a permanent US resident.

Because A1M employees have access to government data and systems, new hires will need to complete a Public Trust form. Public Trust is a type of background investigation, but it is not a security clearance. Depending on the role, you must complete either the Standard Form 85 (SF85) or 85P (SF85P) questionnaire.

You will at the very least get asked questions about where you’ve lived, worked, went to school, military history, police records, and substance use. You’ll also need to have your fingerprints taken.

Our partners primarily work on Eastern Standard Time (EST), and will require flexibility in your hours if you reside outside of EST. We do offer flexibility for non-work-related life responsibilities during the day.

Active participation in client virtual meetings, including being on camera, is an essential function that helps strengthen trust and open communication.

This a full-time, permanent position. The salary range for this role is $125,000 - $140,000.

Equal Employment Opportunity

A1M Solutions is building a culturally diverse and pluralistic organization committed to working in a multicultural environment where differences are valued and respected. Women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans are strongly encouraged to apply.