AREA GENERAL MANAGER LODGING (ONSLOW BEACH), NF-1101-04

What to Expect: Oversees and manages financial operating budget and day-to-day operations, maintenance, and cleanliness for Onslow Beach area, which is comprised of robust recreation programming, numerous cabins and cottages, RV park/campgrounds, gazebo and conference rooms, and guarded open waters.

Supervises the Assistant General Manager, Maintenance Supervisor, and is the second level supervisor for their teams. Directly responsible for ensuring services and facilities meet or exceed expectations for cleanliness and entertainment.

Develops and directs new policies or innovative promotions to increase occupancy rate, deliver quality guest services and maintain or increase the required level of profitability. Establishes, administers, and maintains systems for safe and secure operations of all facilities at Onslow Beach.

Develops and directs standard operating procedures (SOP) and desktop procedures to ensure consistent operations for guests and staff.

Manages and oversees activities and facilities located at Onslow Beach to include, but not limited to, numerous recreational lodging units of various sizes, multiple sites at RV Park/Campgrounds, beachfront operation to include beach equipment rental, facility management of public beachfront pavilions and meeting spaces, and all related beachfront operations and services.

This is a mixed position where the incumbent must be able to lift and carry objects up to 45lbs independently and objects over 45lbs with assistance. Performs other related duties as assigned. This position is designated "Mission Essential".

In the event of severe weather conditions or other such emergency type situations (nature or man-made disaster) the incumbent is required to report to work or remain at work as scheduled to support mission operations.

What are we looking for? A minimum of four years of customer service or hospitality experience is required, including at least two years of supervisory experience leading and managing staff.

A bachelor's degree from an accredited college or university in Resort/Hotel Management, Recreation Management, or a related field is preferred, OR and equivalent combination of education and related experience. Experience managing a lodging facility, hotel operation, RV park, or campground is preferred.

A Certified Hospitality Supervisor (CHS) credential or other relevant hospitality industry certification is also preferred. Knowledge of safety practices and procedures is essential, along with the ability to establish and maintain effective working relationships with leadership, employees, public officials, and other stakeholders.

Must possess and maintain a valid driver's license.