Senior Campaign Operations Manager

This is a 12 month fixed term employee contract.

This posting reflects an existing vacancy.

JOB PURPOSE

This role is part of our eBay Inhouse team, where you will be employed by DEPT® but embedded within eBay.

We're seeking a Senior Campaign Operations Manager to support eBay's Regulatory team. In this role, you will serve as the operational backbone for regulatory-focused campaigns across multiple markets. You’ll drive detailed planning, manage cross-functional coordination, and ensure campaigns are delivered on time, aligned, and fully approved across business units.

Success in this role requires strong project management skills, executive-level communication, and the ability to work independently in a fast-moving, global environment. The ideal candidate is proactive, resourceful, highly organized, and comfortable navigating ambiguity while building relationships across teams.

WHAT YOU’LL DO

Campaign & Regulatory Initiative Planning

Develop detailed project plans and timelines (in Google Sheets) for regulatory campaigns across multiple markets and quarters

Break initiatives into clear steps, milestones, dependencies, and ownership assignments

Collaborate with Program Leads, copywriters, agencies, Legal, Product, Trust, and other business units to define scope and realistic delivery timelines

Plan and maintain forward-looking regulatory campaign calendars aligned to evolving legal requirements

Proactively identify risks, gaps, and dependencies before they impact delivery

Cross-Functional Coordination & Leadership

Build strong working relationships across Legal, Product, Operations, Communications, and regional stakeholder groups

Proactively drive projects forward by identifying required inputs, stakeholders, and approvals without requiring detailed direction

Communicate clearly and professionally with senior stakeholders, providing context, recommendations, and status updates throughout the project lifecycle

Facilitate stakeholder alignment meetings and ensure decisions, actions, and next steps are documented and executed

Content & Platform Operations

Execute content updates and publishing across in a new content management platform for multiple languages. Must have prior experience using a CMS tool

Coordinate translation, reviews and approvals with stakeholders

Maintain accuracy and quality control across content, communications, and supporting documentation

Serve as the central coordination point for internal stakeholders and external agencies

Tradeshow & Event Project Management

Develop detailed timelines for regulatory-related tradeshows and events

Coordinate deck development, design timelines, and approval processes

Oversee proofreading and quality control of materials

Manage production timelines for printed collateral

Coordinate ordering of giveaways, swag, and event materials

Ensure timely delivery and alignment with brand and compliance requirements

Measurement & Insights

Create and deploy customer satisfaction surveys using internal tools

Track, analyze, and report on survey results to identify trends and areas for improvement

Monitor and analyze traffic to campaign-related websites and landing pages

Provide clear reporting on campaign performance and engagement metrics

Translate data into actionable insights to inform future regulatory campaign planning

Presentation & Communication

Develop structured, visually clear internal presentations outlining campaign plans, timelines, and progress

Present updates confidently to stakeholders and mid-sized internal audiences

Ensure consistent, well-organized communication across global partners

WHAT YOU BRING

8-10 years of experience in campaign management , marketing operations, communications, in a large corporate or matrixed environment

Experience using a Content Management system

Proven experience building structured project plans and managing complex, multi-stakeholder initiatives

Strong proficiency in Google Suite

Experience coordinating with cross-functional stakeholders and external agencies

Ability to manage multiple parallel projects across different markets and time zones

Strong English writing and proofreading skills. Additional languages would be a plus

Exceptional attention to detail and follow-through

A proactive, forward-thinking mindset — able to anticipate next steps, risks, and dependencies

Strong organizational and prioritization skills

Desirable skills

Experience supporting regulatory, compliance, or public policy initiatives

Familiarity with translation/localization workflows

Experience managing print production or event logistics

Ability to translate performance data (traffic, engagement, conversion metrics) into actionable insights and ROI assessments.

The anticipated annual salary range for this position is $85,000 - $120,000 CAD. Salary is based on relevant experience, expertise, and organizational impact.

WE OFFER

A flexible, hybrid working policy.

An excellent salary based on experience and equal pay policies.

Mental health support, and company sick pay scheme.

15 days paid holiday annually (plus Public Holidays).

Refreshments are provided in the office all week.

Enhanced family friendly policies to support new parents.

Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.

Inspirational Talks, bringing the outside in with regular guest speakers and events.

Learning and Development, supporting your growth with continuous opportunities to learn and advance.

Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.

A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.

Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!

The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

AI Disclosure : At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used.

DIVERSITY, EQUITY & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.