[US-DC] Operations Manager

As Operation Manager, you will be an integral part of how HelloFresh revolutionizes the food industry and the

way people eat! In this role, you will deliver strategic operational leadership across all aspects of production and

will cultivate a culture that is second to none. You will be hands-on and immerse yourself in the trenches to

optimize productivity, promote growth, spark innovation, and incite change from within. We're searching for a

visionary leader who is excited to build something awesome and share it with the world!

As Operation Manager, you will be an integral part of how HelloFresh revolutionizes the food industry and the

way people eat! In this role, you will deliver strategic operational leadership across all aspects of production and

will cultivate a culture that is second to none. You will be hands-on and immerse yourself in the trenches to

optimize productivity, promote growth, spark innovation, and incite change from within. We're searching for a

visionary leader who is excited to build something awesome and share it with the world!

Shift: Thursday-Sunday (7:00am - 530pm)

You will...

• Drive continuous development to production, quality, cost, and delivery initiatives while building and

maintaining relationships with hourly associates, managers, carrier partners, vendors, and various

departments within HelloFresh

• Oversee the day-to-day production operations, ensuring on-time and accurate delivery of customer

orders

• Effectively engage, coach, motivate and lead the Production team for career progression and

development

• Monitor communication between multiple production lines to eliminate downtime

• Establish procedures, metrics and processes to drive productivity and optimization

• Analyze and identify areas of improvement in cost savings, production, and lead times

• Develop and administer operational procedures for outgoing shipments, handling and disposition of

products, and keeping the highest standards of quality

• Create, learn, and assist on strategic planning and forecasting to improve existing production issues

• Establish new procedures, metrics, and processes alongside the COO and Director of Operations

• Develop and administer operational procedures for executing activities for outgoing shipments, handling

and disposition of products, and keeping the highest standards of Quality

• Create a positive team dynamic that encourages all employees to provide feedback and drive change

within the facility, adapt to the ever-changing business, and stay focused on the customer experience

You are...

• Bold: you are a true entrepreneurial spirit and not afraid to take calculated risks to disrupt the status quo;

you're a visionary leader that listens to your team and values their ideas

• Analytical: data is your friend; you're able to translate numbers into action and pave the way for efficiency

• Strategic: you recognize and resolve situations that are ambiguous or challenging, focus effort on meeting

or exceeding goals, and pave the way for efficiency

• Problem-solver: you have a knack for production planning and are a critical thinker who uses logic to

identify alternatives and present solutions to complex problems while thinking in terms of contingency

plans

• Customer-focused: slightly obsessive-compulsive when it comes to customer experience and strive to

deliver a product that is second to none

You have....

• Bachelor’s degree Required, diploma or GED required

• 5+ years of operational leadership in food manufacturing/production plant

• Prior experience in direct to consumer fulfillment / eCommerce operations

• Understanding of food safety regulations/compliance (SQF, HACCP, AIB, BRC)

• Proven success managing teams of 100+ employees in a hyper-growth organization - our culture is a

critical part of our success, and you need to help drive it

• Effective project management skills, well-versed in Lean Manufacturing/Continuous Improvement (Six

Sigma, APICS, Kaizen certification a plus)

• Efficient Microsoft Office (Excel, Word, Power Point) and Google app (Gmail, drive, sheets, etc.)

capabilities

You will...

• Drive continuous development to production, quality, cost, and delivery initiatives while building and

maintaining relationships with hourly associates, managers, carrier partners, vendors, and various

departments within HelloFresh

• Oversee the day-to-day production operations, ensuring on-time and accurate delivery of customer

orders

• Effectively engage, coach, motivate and lead the Production team for career progression and

development

• Monitor communication between multiple production lines to eliminate downtime

• Establish procedures, metrics and processes to drive productivity and optimization

• Analyze and identify areas of improvement in cost savings, production, and lead times

• Develop and administer operational procedures for outgoing shipments, handling and disposition of

products, and keeping the highest standards of quality

• Create, learn, and assist on strategic planning and forecasting to improve existing production issues

• Establish new procedures, metrics, and processes alongside the COO and Director of Operations

• Develop and administer operational procedures for executing activities for outgoing shipments, handling

and disposition of products, and keeping the highest standards of Quality

• Create a positive team dynamic that encourages all employees to provide feedback and drive change

within the facility, adapt to the ever-changing business, and stay focused on the customer experience

You are...

• Bold: you are a true entrepreneurial spirit and not afraid to take calculated risks to disrupt the status quo;

you're a visionary leader that listens to your team and values their ideas

• Analytical: data is your friend; you're able to translate numbers into action and pave the way for efficiency

• Strategic: you recognize and resolve situations that are ambiguous or challenging, focus effort on meeting

or exceeding goals, and pave the way for efficiency

• Problem-solver: you have a knack for production planning and are a critical thinker who uses logic to

identify alternatives and present solutions to complex problems while thinking in terms of contingency

plans

• Customer-focused: slightly obsessive-compulsive when it comes to customer experience and strive to

deliver a product that is second to none

You have....

• Bachelor’s degree Required, diploma or GED required

• 5+ years of operational leadership in food manufacturing/production plant

• Prior experience in direct to consumer fulfillment / eCommerce operations

• Understanding of food safety regulations/compliance (SQF, HACCP, AIB, BRC)

• Proven success managing teams of 100+ employees in a hyper-growth organization - our culture is a

critical part of our success, and you need to help drive it

• Effective project management skills, well-versed in Lean Manufacturing/Continuous Improvement (Six

Sigma, APICS, Kaizen certification a plus)

• Efficient Microsoft Office (Excel, Word, Power Point) and Google app (Gmail, drive, sheets, etc.)

capabilities

You’ll get…