Front Office Operations Analyst

As a Front Office Operations Analyst, you will perform the following duties: Provide expert technical advice, guidance, and/or support on a variety of complex management and administrative issues.

Plan, coordinate, and execute assigned portions of or projects related to administrative program functions within the Federal Acquisition Service (FAS) Commissioner's Office, assisting with the administration of central office programs, initiatives, and projects.

Research sensitive, complex, or potentially controversial issues in assigned areas of bureau operations.

Combine complex data and/or information across a variety of sources, extracting significant and/or actionable data; consider issues such as information needs of management or other program staff, related interests, and level of detail needed to satisfy various users, system, functional, or other requirements.

Coordinate workforce management administrative activities with supervisory staff to facilitate human resources management staff functions for the FAS Commissioner's Office, including job analyses, position management, position classification, recruitment and placement (e.g., accession, promotion, reassignment) and separation actions, labor and employee relations, performance awards, performance plans, and telework controls and monitoring.

Coordinate with senior officials throughout the General Services Administration on matters related to FAS programs and Commissioner initiatives. Provide executive and other management and staff with recommended problem solutions, advice, and other assistance on a variety of programs, projects, and other assignments.

Gather, organize, analyze, and present information to include decision-making recommendations, both formally and informally, via verbal and written means.

Analyze, interpret, and integrate information in a variety of formats, such as graphs and tables, databases, and spreadsheets and plans suitable for and accessible to a variety of specialized audiences. Prepares and assists with presentations in a variety of formats.

To evaluate your qualifications, your resume must clearly demonstrate how you meet the specialized experience described below. Your resume must not exceed two pages.

To ensure your qualifications can be fully evaluated, we recommend including the following information: Name, address, telephone number, email address; Job Title (if Federal Service, provide series and grade; if not in GS plan, provide GS equivalent grade); Relevant work experience—should include employer name, job title, start and end dates (month/year), the number of hours worked per week and descriptions that explain how you meet the required qualifications in the job announcement.

Education, certifications or licensures—If the job announcement requires any education, certifications or licensures, make sure to include the required information and any required documents like transcripts.

Your resume should contain enough information to make a valid determination that you fully meet experience requirements for each grade level you are applying to. If you do not provide enough information for us to determine your qualifications, you may be rated ineligible.

If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume. The GS-13 salary range starts at $108,173 per year. Locality will be determined based on duty location.

SPECIALIZED EXPERIENCE: To qualify, you must have at least one year of specialized experience equivalent to the GS-12 level or higher in the Federal service.

Specialized Experience is experience supporting business and industry operations by: (1) Analyzing hiring metrics to ensure compliance with organizational goals; (2) Conducting briefings to provide recommendations on workforce operations; and (3) Coordinating with human resources staff to ensure management adherence in workforce management operations.