Senior Renewals Operations Manager, Customer Success

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale.

As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running.

Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

ROLE OVERVIEW

The Senior Renewals Operations Manager, Customer Success is a strategic, highly cross-functional role responsible for driving the effectiveness, scalability, and overall experience of the global Customer Success organization. Acting as a key operational partner to the VP of Customer Success, this role owns the end-to-end Customer Success Manager (CSM) experience—ensuring process excellence, data-driven execution, and operational consistency across regions.

Positioned at the center of the customer experience ecosystem, this role aligns Customer Success with Renewals, Support, Professional Services, and Sales to ensure a seamless, scalable, and predictable customer journey. The role leverages data, analytics, and AI-driven capabilities to improve retention, expansion, and overall customer outcomes. This is a high-impact individual contributor role with strong executive visibility.

WHAT YOU’LL DO

Act as a trusted operational partner to Customer Success leadership, translating strategy into scalable execution

Own and evolve the global Customer Success operating model, ensuring consistency and scalability across regions

Drive the rhythm of the business (weekly, monthly, quarterly) to proactively identify churn risk and optimize performance

Define and track KPIs and leading indicators to measure customer health, retention, expansion, and predictability

Own and enhance the end-to-end Customer Success Manager (CSM) experience, improving workflows, tools, and processes

Reduce operational friction and increase time spent on high-value customer engagement

Drive cross-functional alignment with Renewals, Support, Professional Services, Sales, Finance, and Systems teams

Lead change management initiatives to ensure adoption of new processes, tools, and operating models

Leverage data, analytics, and AI-driven capabilities to identify churn risk, surface expansion opportunities, and improve predictability

Partner with systems and analytics teams to build scalable reporting, workflows, and predictive models

TECHNOLOGIES YOU’LL WORK WITH

Salesforce (or similar CRM platforms), QTC systems, BI & analytics tools, workflow automation platforms, AI-driven analytics tools

WHAT YOU’LL BRING

6+ years of experience in Sales Operations, Renewals Operations, Customer Success Operations, or similar

Strong cross-functional influence and ability to drive outcomes without direct authority

Experience working with senior leadership and presenting executive-ready insights

Deep understanding of post-sales, renewals workflows, data, and systems

Strong analytical mindset with the ability to translate insights into action

Proven ability to drive complex initiatives from ideation to execution

Advanced proficiency with CRM and sales operations tools (e.g., Salesforce)

Ability to operate effectively in fast-paced, evolving environments

BONUS SKILLS

Experience in SaaS, subscription renewals, or customer lifecycle operations

Familiarity with BI tools, automation platforms, and customer success / renewals tooling

Exposure to AI-driven analytics, predictive modeling, or automation

Experience supporting global, multi-regional teams

SUCCESS IN THIS ROLE

Improved Customer Success Manager experience and productivity

Reduced operational friction and increased customer-facing time

Increased predictability, early churn risk identification, and stronger forecast confidence

Strong cross-functional alignment and reduced escalations

High adoption of new processes, tools, and AI-driven capabilities

Measurable improvements in customer success execution quality, consistency, and outcomes

What you'll get

Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares

Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents

Medical, dental, and vision coverage starting on your first day

Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program

401(k) retirement plan with company matching contributions

Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time

AirVet: 24/7 virtual veterinary care at no cost

Legal services, identity protection, and supplemental health insurance options

Tax-advantaged spending accounts for healthcare, dependent care, and commuting

Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

Compensation Transparency

Veeam is committed to pay transparency and equitable compensation. For this role, the compensation range below reflects the expected total target compensation (TTC), inclusive of base pay and a competitive performance-based bonus.

For roles with a commission plan, the compensation range represents On Target Earnings (OTE), which includes base salary plus variable commission. When determining compensation, Veeam takes into consideration factors such as experience, education, skills, and geographic zone. Offers are typically made below the midpoint of the range.

In addition to compensation, Veeam provides a comprehensive benefits package, including health coverage, retirement plans, and unlimited time off.

U.S. Geographic Zones & Compensation Ranges (TTC / OTE)

Zone 1: San Francisco Bay Area, New York City Boroughs

$141,700—$263,000 USD

Zone 2: Washington, California (excluding San Francisco Bay Area)

$129,800—$241,100 USD

Zone 3: Texas, Illinois, North Carolina, Colorado, Massachusetts, Pennsylvania, Virginia, Oregon, Nevada, Hawaii, New York (excluding NYC boroughs); Sales roles located in Georgia, Ohio, and Arizona

$118,100—$219,200 USD

Zone 4: All other US locations