Supervisory Medical Administration Specialist - Inpatient Operations Manager

The Supervisory Medical Administration Specialist - Inpatient Operations Manager provides expert advice and guidance on both operational and strategic issues involving the complex and ever-changing needs of inpatient care delivery.

The major duties of the position include, but are not limited to: Possesses a thorough knowledge of business operations functions within a medical facility, including contract management resources acquisitions, and financial management, and quality improvement principles.

Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes.

Directs Health Administration Service programs in broad business practices such as member services; revenue cycle management; purchased care; workload and clinical data capture; resource allocation; health information management; and clinical administrative management support.

Develops both long and short- range policies and plans for the Service to advance business practices that support patient care and delivery of health benefits. Incumbent is responsible for making and implementing decisions directly affecting patient care and makes recommended administrative planning decisions to senior management.

Provides leadership for advancing business practices that support patient care and delivery of health benefits. Represents a single accountable authority for developing administrative processes and policy to conform to national regulations and directives.

Develops internal review systems and standards within the Medical Administration Service, and assures that the patients administrative activities which are interrelated with clinical services follow these standards.

Develops both long and short- range policies and plans for the Service to advance business practices that support patient care and delivery of health benefits.

Provides active and well informed administrative participation in planning for the delivery of health care by taking the initiative to identify needs and potential issues/ concerns devising flexibilities in operations and constructive, cost-effective approaches to the resolution of problems, and participates in the formative stages, in overall facility managerial planning so as to assure that an awareness of medical administrative issues and implementations are considered and influence management decisions.

Establishes and maintains good relations with applicants, Veterans, patients, their families and visitors to promote an understanding of the VHA rules of eligibility, and creates an atmosphere conducive to quality patient care.

Has an overall responsibility for assuring that administrative support is provided to the outpatient, procedure, emergency department, and inpatient areas of the facility.

Participates in formal and informal management sessions, including policy review and advisory boards or committees covering the full range of activities relating to medical center policies and operations. Work Schedule: Monday - Friday, 7:30 a.m. - 4:00 p.m., subject to change based on the needs of the facility.

Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Medical Administration Specialist - Inpatient Operations Manager/PD07500-0 Relocation/Recruitment Incentives: Not Authorized.

Critical Skills Incentive (CSI): Not Approved. Permanent Change of Station (PCS): Not Authorized.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/17/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: Experience supervising or leading teams in a healthcare setting, including assigning and evaluating work, managing employee performance, developing staff, addressing conduct or performance issues, and ensuring appropriate staffing coverage.

Experience using healthcare information systems and operational data to monitor inpatient activities and performance, including electronic health records, patient movement/bed management systems, reports, dashboards, workload data, or similar applications.

Providing guidance, reviewing performance, coordinating training to ensure technical and cross-functional competency.

Experience working collaboratively with interdisciplinary healthcare teams, including physicians, nursing, social work, case management, Emergency Department, patient flow/bed management, and other clinical and administrative services.

Experience interpreting and applying healthcare policies and procedures and identifying opportunities for process improvement, staff training, quality assurance, and improved inpatient administrative operations. OR, Education: Applicants may substitute education for the required experience.

To qualify based on education for this grade level you must have successfully completed a Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher-level graduate education leading to such a degree, or an LL.M. in a field related to this position that demonstrates the knowledge, skills, and abilities necessary to do the work of this position.

(transcripts required). OR, Combination of Specialized Experience and Education: Applicants may also combine education and experience to qualify at this level.

You must have an combination of specialized experience and education (beyond the first two graduate years of 36 semester hours) and specialized experience to meet the total experience requirements. The education portion must include graduate courses that demonstrates the knowledge, skills, and abilities necessary to do the work of the position.

To compute the percentage, divide your total months of qualifying experience by 12. Then divide your semester hours of graduate education beyond one year by 18. Add the two percentages. The total percentage must equal at least 100 percent to qualify.

You will be rated on the following Competencies for this position: Decision Making Strategic Thinking Leadership Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week.

Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The physical demands require moderate amounts of walking, standing, bending or stooping.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.