Operations Manager (Heroes Bar and Grill)

Supervises and is accountable for all phases of a Business Operations Restaurant (Food &Beverage) or Business Operations Program, as assigned. Implements employee training and provides on-site supervision for the operation (cost center). Reports directly to the General Manager or Assistant Manager.

Aids supervisor in preparing annual budget, including manpower and equipment needs, to meet 86th Force Support Squadron goals. May approve requests or documents that obligate operational funds for expenditures within budget goals. Acts as inventory, property, and fund custodian for the operation's assets.

Assumes responsibility and authority for facility maintenance and upkeep. Participates in the planning of structural changes and self-help projects, coordinating with base agencies to ensure project completion. Ensures accurate resale and real property inventories are maintained, and controlled within established goals, and operational requirements.

Assists supervisor with the development of menus, cost cards, and standardized recipes, and program objectives and implements to subordinate staff. Controls and directs cash handling, credit card processing, and reporting for the operation. Must be able to use required software in reconciling transactions and process for proper accounting.

Identifies operational staffing requirements, and recommends personnel actions based on type of action and activity needs. Provides required training to staff. Resolves employee and customer complaints in a timely manner. Ensures compliance/cooperation with necessary agencies including Fire & Safety, Security Forces, Public Health, EEO, etc.

Supports food service for various events. Effectively and efficiently schedules employees based on approved budgets and activity needs. Recommends programs, specials, or events to enhance operations. Ensures economical and efficient restaurant operations, working within local and industry guidelines.

Responsible for workforce management, staff recruitment and training. Maintains documentation of all personnel training and meets operational and administrative deadlines. Work shifts may be irregular with fluctuating hours, including evenings, holidays, and weekends. Performs other related duties as assigned.

If interested in this position please preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/13072198

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities.

An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 09/29/2026 The Area of Consideration for this vacancy announcement is U.S. Citizens and legal U.S. residents in Germany.

In accordance with the Status of Forces Agreement between Germany and the U.S., you must be a U.S. citizen or citizen of a NATO country with a U.S. permanent resident card in order to be eligible for NAF employment.

Citizens of Germany (including dual citizenship if Germany is one of the countries) as well as "ordinarily resident" US citizens are not eligible for NAF employment per SOFA agreement. If not already in the commuting area, must be able to verify the ability to arrive before a firm job offer can be sent.

Business Based Action Family Member Preference Military Spouse Preference Outside Applicant Veteran Spouse/Widow/Parent of Veteran Transition Hiring Preference In order to qualify, you must meet the experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Must possess business skills and judgment of specialized experience in food & beverage operations, and supervisory experience.

Must know fundamental principles, methodology, and techniques of operational restaurant management. Must be knowledgeable and skilled in a variety of related duties, including payroll, budgeting, costing, inventory control and facility and equipment maintenance.

Must be skilled in working with others, as well as knowledgeable of financial and personnel management techniques and administrative policies and procedures. Must be able to operate kitchen equipment (ovens, fryers, grill, steam ovens, food processor, etc.) and have the ability to identify product quality standards.

Experience in using judgment and initiative in hospitality skills, as well as proficiency in both written and oral communication. Must be able to articulate clearly to the team members, other members of management and our guests. Must work flexible schedules to include weekends and nights.

Must be able to reach, bend, balance and transport various objects up to 50lbs. Must stand and walk for prolonged periods of time (7 to 8 hours per shift).