Operations Manager

As a Program Specialist (Operations Manager), you will perform the following duties at the full performance GS-13 grade level: Contribute to establishing the Department's strategic direction by identifying and advancing key goals, objectives, and initiatives.

Support the development and implementation of Department-wide policies, procedures, and operational standards to promote consistency, effectiveness, and alignment with organizational priorities. Lead and support special projects and serve on multidisciplinary teams to address operational priorities, emerging issues, and Departmental initiatives.

Promote a culture of safety by ensuring patient and staff safety standards, policies, and requirements are effectively implemented and consistently followed.

Assess staff and organizational performance in achieving established goals and objectives, identifying opportunities to improve efficiency, effectiveness, quality, and compliance with Clinical Center policies and regulatory requirements. Implement budget strategies that align resources with Departmental priorities and organizational objectives.

Prepare reports, analyses, and recommendations to inform decision-making at the Department, Clinical Center, and NIH levels. Monitor the delivery of high-quality customer service to DPM patients receiving anesthesia and operative care, ensuring the timeliness, quality, and scope of services effectively meet patient and operational needs.

Evaluate and respond to complaints, suggestions, and requests regarding perioperative services, elevating if necessary. Ensure staff are appropriately trained in the use of equipment, technology, and information systems that support Departmental workflows and anesthesia care, including operating room video and imaging systems.

Serve as a member of the Department's management team, collaborating with senior medical, nursing, administrative, and other key staff to advance Departmental priorities and operations.

Coordinate with stakeholders regarding operating room integration systems (e.g., StreamConnect, POIS) and operating room imaging software, communicating system updates and changes in policies or protocols to DPM and OR Nursing staff, gathering user feedback, and facilitating the resolution of technology-related issues.

Consult with the Chief of the Department on the maintenance, servicing, and operational readiness of DPM equipment. Collaborate with vendors and evaluate new equipment, technologies, and software to assess their potential impact on clinical care, research protocols, emerging techniques, and organizational performance.

Develop recommendations regarding acquisitions that support the needs and priorities of the Department and Clinical Center.

If selected at the GS-11 or GS-12 grade level, you will essentially perform the same duties as those described above; however, duties will be less complex and will be performed under closer supervision with more detailed guidance.

In order to qualify for a Program Specialist (Operations Manager) at the GS-11 grade level, you must have: A. completed a Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher-level graduate education leading to such a degree or an LL.M., if related; OR B. 1 year of specialized experience equivalent to at least the GS-09 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: 1) Supporting program management activities involving patient safety and customer service; 2) Supporting the development of procurement packages for specialty medical equipment and supplies; 3) Supporting the lifecycle management of specialty medical equipment and technologies; 4) Participating in administrative operational activities by preparing reports and analyses; 5) Coordinating with physicians and other medical staff to support operating room workflow.

OR C. a combination of post baccalaureate education related to the position and experience that meets 100% of the qualification requirements for this position.

In order to qualify for a Program Specialist (Operations Manager) at the GS-12 grade level, you must have 1 year of specialized experience equivalent to at least the GS-11 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: 1) Performing program management of perioperative operations to meet strategic operational objectives; 2) Overseeing the development of procurement packages for operating room equipment and supplies; 3) Managing operating room technologies, including maintenance, updates, interoperability, and user support; 4) Evaluating and providing recommendations for patient safety compliance and service quality; 5) Collaborating with multidisciplinary stakeholders to enhance outcomes for clinical research activities.

In order to qualify for a Program Specialist (Operations Manager) at the GS-13 grade level, you must have 1 year of specialized experience equivalent to at least the GS-12 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: 1) Leading the strategic management of perioperative operations that affect patient care and clinical research (i.e., organizational priorities, policies, operational standards, performance expectations, and improvement initiatives); 2) Overseeing the lifecyle process of acquisitions involving operating room technologies; 3) Serving as the technical authority for advanced operating room systems and equipment (i.e., endoscopy systems, Provation or comparable clinical software, surgical robotics, computerized microscopes, electrosurgical equipment, operating room tables, and OR integration systems (e.g., Stream Connect or POIS)); 4) Providing senior-level oversight of perioperative operations.

(i.e., resource utilization, organizational performance, workforce readiness, patient safety, service quality, and appropriate lifecycle management of clinical equipment and technology); 5) Negotiating with and disseminating information to multidisciplinary stakeholders to enhance outcomes for perioperative research activities.

You will receive credit for all experience material to the position, including experience gained in religious, civic, welfare, service, and organizational activities, regardless of whether you received pay.

Do not copy and paste the duties or specialized experience from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. We may verify or assess your qualifications at any time. Inflated or unsupported qualifications may affect your rating.

Any misrepresentation or material omission of facts may be sufficient cause to end further consideration of your candidacy. Persons listed as knowing your past accomplishments or experience in your application may be contacted for verification purposes at any time. Verification may, but need not, begin before receiving an offer.

Preview application questionnaire before you apply: https://apply.usastaffing.gov/ViewQuestionnaire/13032420