Network Engineer

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU'LL DO

We're looking for a Network Engineer to help maintain, design, develop, and enhance our Global Network Infrastructure. As part of a cohesive global team, you'll play a key role in delivering engineering milestones aligned with our growth objectives - optimizing service delivery through robust SLO metrics, advancing our automation strategy, and expanding our enterprise network footprint.

You'll serve as a subject matter expert across our infrastructure services, owning project planning, execution, deployment, operational support, and documentation. This role is central to managing, maintaining, and upgrading existing infrastructure to keep our global network resilient and continuously available.

Network Architecture & Design

Design, architect, and implement new network solutions across our global enterprise environment, including LAN, WAN, wireless, and security infrastructure

Develop scalable network designs leveraging advanced routing protocols and ECMP (Equal-Cost Multi-Path) for optimal traffic distribution and redundancy

Architect and deploy enterprise-grade load balancing solutions, applying methods such as round-robin, least-connections, and weighted distribution to optimize application delivery and availability

Design and enforce firewall security policies, routing instances, and segmentation strategies across Juniper SRX platforms, ensuring a strong and consistent security posture

Design and deploy enterprise WiFi solutions including RF planning, site surveys, and WLAN architecture

Project Ownership & Execution

Own network engineering projects end-to-end - from requirements gathering and design through implementation, testing, and handoff to operations

Establish and track project milestones and deliverables under a rigorous change management process

Install and configure networking equipment and security systems for new office build-outs globally

Lead vendor evaluations and manage vendor relationships for technology procurement and delivery

Travel to global sites as needed to support infrastructure builds and major project deployments

Collaborate with cross-functional stakeholders including Service Desk, Workplace Experience, Security, Development, Engineering, Project Managers, and vendors to deliver on time and within scope

Monitoring, Observability & Security

Implement and optimize network monitoring using Elasticsearch for SNMP-based telemetry, providing visibility into device health, interface utilization, and performance trends

Leverage SIEM platforms for Syslog aggregation, event correlation, and security alerting, contributing to the organization's overall security posture

Report on infrastructure activity logs, performance, availability, operational metrics, alerts, and threats

Conduct compliance audits and ensure network configurations align with security frameworks and organizational standards

Lead post-mortems and root cause analyses for significant network incidents, implementing systemic improvements

Automation & Innovation

Develop and implement automation strategies to reduce manual effort, increase reliability, and accelerate project delivery

Champion infrastructure-as-code and network automation practices across the team

Identify opportunities to improve operational efficiency, standardize configurations, and enhance the overall network architecture

Contribute regularly to documentation, design guides, and the Knowledge Base to enable team-wide knowledge sharing

Operational Support

Serve as a subject matter expert and escalation point for the Global IT Service Desk on complex wired and WiFi network issues

Contribute to day-to-day operational support, troubleshooting performance and connectivity issues alongside the broader infrastructure team

Support routine maintenance, patching, and upgrades as part of the team's operational responsibilities

Required

5+ years of experience in enterprise network engineering

Solid working knowledge of routing protocols, subnetting, VLANs, VPN, load balancing, traffic shaping, network and firewall best practices, IDS/IPS, firewall filtering, and 802.1x

In-depth expertise supporting Juniper SRX firewalls and Juniper EX switching infrastructure in enterprise environments

Strong background designing, deploying, and maintaining enterprise WiFi solutions

Proven project management experience, overseeing initiatives from initiation to completion under a rigorous change management process

Skilled in vendor management

Strong ability to work both independently and collaboratively within a team

Self-starter with the capability to multitask and prioritize issues based on severity

Passionate about automation and operational efficiency

Excellent communication and interpersonal skills

Ability to lift 40 lbs

Willingness to travel to global sites as needed

Nice to have

Familiarity with Ruckus wireless systems

Experience with Okta, Active Directory, and RADIUS

Experience with ZScaler

Experience with Elasticsearch

#LI-Hybrid

WHAT WE OFFER

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here . More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

Competitive compensation that may include equity

Retirement and Employee Stock Purchase Plans

Flexible paid time off

Comprehensive benefit plans covering medical, dental, vision, life, and disability

Family services that include fertility benefits and equal paid parental leave

Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend

A curated in-office employee experience, designed to foster community, team connections, and innovation

Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching

Employee Resource Groups that provide supportive communities within Braze

Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZE

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses.

Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement.

From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.