Supervisory Medical Support Assistant

Identify and solve administrative problems or devises alternative to current procedures to improve operations.

Supervise the front desk operations, access to care, appointment utilization, template/schedule management, referral management and insures efficient operation of the assigned clinical service.

Establish and maintain suspense files on information or reports due from staff on a wide variety of items.

Assist the department chief, in conjunction, with assigned Health System Specialist, department administrative staff and the Department of health Care Operations in administering action with their clinical services.

Analyze clinical practice using end of month reports, monthly review and analysis from the department of Health Care Operations and other available tools to recommend improvements in the clinic.

Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes performing clinical front desk operations, such as access to care, appointment utilization, template/schedule management, or referral management duties; assigning work based on difficulty or requirements of the organization; and resolving problems related to appointment scheduling or patient access to care.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-5). Some federal jobs allow you to substitute your education for the required experience in order to qualify.

For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.