Supervisory Medical Support Assistant

Acts as the Patient Identity Manager (PMI) by managing patient admissions, registrations, and healthcare eligibility verification processes.

Resolves patient identity errors by reviewing and correcting duplicate records, demographic discrepancies, and other mismatches to ensure accurate patient information.

Acts as the access security manager for enterprise software systems at the assigned military treatment facility and within the area of responsibility.

Supervises staff by setting priorities, assigning tasks, and evaluating performance to support efficient daily operations.

Oversees daily section reports correcting errors within the electronic health record (EHR) and automated health systems.

Prepares standard operating procedures and delivers staff training to ensure consistent application of administrative and reporting standards.

Coordinates patient travel or evacuation actions when needed to support safe and appropriate patient movement.

Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes utilizing automated healthcare systems for patient enrollment and eligibility verification; preparing or reviewing daily administrative and patient status reports in a healthcare facility; and assisting with distributing workloads among employees.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-07). Some federal jobs allow you to substitute your education for the required experience in order to qualify.

For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.