Solution Consultant

The Solution Consultant is a hands-on technical consultant with the ability to deliver and position solutions during while achieving quarterly and annual sales objectives for an assigned territory.

Assist Digital Sales teams in the qualification of customer needs through discovery

Participate across the sales lifecycle on acquiring new customers

Provide mentoring and training to peers, colleagues and partners

Demonstrate the product, both standard and tailored to prospects and existing customers

Generate product demo scripts and scenarios and maintain demonstration environment(s)

Scope and deliver Proof of Concept/Proof of Value engagements with prospects

Respond to Request for Information/Proposal documents

Stay current on product developments/releases to a level required for demo and POC/POV

Support Marketing events – user conferences, trade shows, webinars etc.

Stay current on competitive analyses and understand differentiators between the company and its competitors

Understand business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, and security

In conjunction with Sales and Professional Services, conduct transition briefing - communicate commitments and expectations in preparation for deployment

Act as the ServiceNow subject matter expert at executive briefings and marketing events

To be successful in this role you have

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

Relevant Bachelor's or Master's Degree with 1-3 years' experience

Demonstrated ability to learn new technology

Ability to actively listen to customer requirements and provide a solution to address the customer’s business issue

Eagerness and willingness to learn

Demonstrated proactive approach to perform without being told what to do

Ability to prioritize task and be efficient to minimize wasted effort

Proven ability to live up to commitments while maintaining integrity and focus on details

Exceptional communication and presentation skills to include technical and business concepts

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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